Operations Coordinator

1 week ago

Los Angeles, United States Quality Guard Full time

Company Overview: At Quality Guard we are committed to revolutionizing healthcare delivery by leveraging our provider infrastructure and network, in collaboration with Quality Guard MSO’s Patient Interaction (PI) specialties. Our goal is to provide exceptional care to PI patients, ultimately increasing patient encounters within the largely untapped urgent care market in California. We strive to optimize healthcare access, improve patient outcomes, and enhance the overall patient experience.

Position Overview: We are seeking a highly organized and proactive Operations Coordinator to join our team. The Operations Coordinator will play a key role in supporting the operational activities essential for the success of our mission. This individual will work closely with various departments to streamline processes, optimize resource utilization, and ensure the efficient delivery of services to PI patients.

**Responsibilities**:

- Operational Support: Provide comprehensive operational support to various departments involved in patient care delivery, including scheduling, resource allocation, and logistics management.
- Process Improvement: Identify opportunities for process optimization and efficiency enhancement across operational workflows. Implement strategies to streamline processes and improve overall operational effectiveness.
- Data Analysis: Analyze operational data to track key performance indicators, identify trends, and generate actionable insights. Utilize data-driven approaches to inform decision-making and drive continuous improvement initiatives.
- Collaboration: Foster effective collaboration and communication among internal stakeholders, including providers, administrative staff, and external partners. Coordinate cross-functional initiatives to ensure alignment with organizational goals and objectives.
- Quality Assurance: Support the implementation of quality assurance measures to uphold service standards and patient satisfaction. Monitor adherence to quality benchmarks and facilitate ongoing quality improvement efforts.
- Compliance: Ensure compliance with regulatory requirements and industry standards governing healthcare operations. Stay abreast of relevant regulations and guidelines to mitigate compliance risks and uphold organizational integrity.
- Documentation and Reporting: Maintain accurate documentation of operational activities, including policies, procedures, and performance metrics. Prepare regular reports and presentations to communicate operational insights and outcomes to key stakeholders.

Qualifications:

- Bachelor's degree in healthcare administration, business management, or a related field.
- Proven experience in operations coordination or a similar role within the healthcare industry, preferably in urgent care or ambulatory settings.
- Strong understanding of healthcare operations, including scheduling, resource management, and quality assurance practices.
- Proficiency in data analysis and reporting, with the ability to leverage analytical tools and software for decision support.
- Excellent communication skills, with the ability to effectively collaborate with diverse stakeholders and drive cross-functional initiatives.
- Detail-oriented and highly organized, with a demonstrated ability to manage multiple tasks and priorities concurrently.
- Knowledge of regulatory requirements and compliance standards relevant to healthcare operations in California.

Expected hours: 40 per week

Schedule:

- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Los Angeles, CA (Must be located in or around LA area)

Work Location: Remote with some in person team meetings

Pay: $65,000.00 - $80,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- Monday to Friday
- Weekends as needed

Application Question(s):

- Do you have any background in orthopedic/urgent care?
- Do you have experience managing multiple practices at once?
- Have you worked in healthcare agencies? What are their names?

**Experience**:

- Case management: 3 years (required)

Work Location: Remote

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