After Hours Specialist

4 weeks ago

Phoenix, United States CRS Temporary Housing Full time

CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policyholders, we provide a variety of solutions to make this difficult time easier.

Our office is in North Central Phoenix. New employees will complete **in office training for approximately 60 days**. Additionally, employees will work in the office until they show proficiency in the role, then they may start working from home on a hybrid basis and will be required to come to the office periodically for training and/or meetings.

Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.

We are seeking ambitious, highly motivated individuals to provide superior service and encourage repeat business from insurance companies and their customers. You will serve as a first point of contact for many external callers and new housing inquiries. This position represents the voice and face of our company. **The schedule will be Tuesday-Saturday 12:30pm-9pm and the hourly rate for this position is $20.00 per hour.**

This position is a point of contact performing customer service ensuring prompt resolution of customer requests received outside of core business hours. The role will book hotels and/or assist with inquiries during long term housing.

**_ (Essential) Duties/Responsibilities:_**:

- Serve as point of contact for policyholders and adjusters, provide information and education on the hotel and housing process.
- Source and reserve hotels that meet the needs of the policyholder and ensure claim expenses are within policy limits.
- Obtain adjuster approvals and accurately process extensions if needed.
- Assist with resolving any customer service issues related to the hotel or housing stay.
- Communicate with hotel or landlord to ensure the policyholders needs and special requests are met.
- Occasionally act on behalf of the collections department to obtain abatement for a claim.
- Performs other duties as necessary or assigned.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a proactive and innovative focus.
- Must demonstrate accuracy, attention to detail, and excellent organization skills.
- Strong ability to multitask. Sense of urgency and deadline oriented.
- Intermediate competency in math.
- Ability to demonstrate compassion and handle sensitive information.
- Proficient with Microsoft Office Suite (Outlook, Word, Excel, etc.)

***:
**_ Education and/or Experience:_**:

- Minimum of 2 years Customer Service experience.
- Typing speed 40 wpm or higher preferred.
- Stable work history with excellent attendance
- High School Diploma or equivalent required

**_
Physical Requirements: _**:

- Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

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