Customer Relations Associate(S)

3 weeks ago

Washington, United States Levine Music Full time

**Job Type**:Part-Time (2 positions)

**Reports to**:Campus Leader

**Position Summary**: Primary responsibilities include all aspects of administration, communication, and customer service with customers and employees.

**Several Schedules**:Monday through Friday, 4:00 PM or 5:00 PM to 9:00 PM, and Saturday and Sunday, 9:00 AM to 5:00 PM, with additional hours for weekend evening events.

Two Positions are available: MD Campus: Silver Spring and MD Campus: Strathmore

**Duties and Responsibilities **_(including but not limited to)_**:
**Campus Support**
- Perform front desk responsibilities
- Answer the phones and provide information to the public regarding Levine
- Have essential knowledge of programs and events marketed on the Levine website
- Maintain room reservation schedule
- Campus faculty support: maintain phone lists, place piano tuning requests, and update mailboxes
- Provide administrative support for technology questions
- Coordinate with Day, Weekend, and part-time front desk staff to ensure substitute coverage for vacation, sick & other vacancies

**Event Management**
- Set up, attend, and assist at concerts, student recitals, and special events
- Organize site support (equipment, warm-up rooms, etc.) for special scheduled events: studio recitals, master classes, lectures, and jams
- Create programs for student recitals
- Assist with campus events and programs on assigned evenings and weekends

**Qualifications**:

- Pleasant and professional phone manner and demeanor
- Excellent interpersonal and customer service skills
- Previous customer service experience
- Excellent computer skills including Microsoft Word, Excel, Outlook, and database management
- Understanding of office practices and ability to multi-task
- Willingness to work in a team environment

**Hourly Rate**: $17.00 - $17.50

Maria Williams
Senior Director of Human Resources and Culture
Levine Music
2801 Upton Street, NW
Washington, DC 20008

**Levine Music is an Equal Opportunity Employer**

Levine Music’s employment policy is committed to anti-discrimination of employees or applicants based on sex, gender identity or expression, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by law concerning any employment practices.

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