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Supervisory Customer Experience Associate

4 months ago

Washington, United States The Exchange Full time

Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.

**Grade**
- 2

**Job Tier**
- 1

**Career Area**
- Retail Operations

**Supervisor**
- Yes

**Job Qualifications**
- Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.**Additional Qualifications/Requirements**
- POSITION COMES WITH BENEFITS TO INCLUDE MEDICAL/DENTAL/LIFE INSURANCE, 401K, PAID VACATION AND SICK LEAVE. MUST BE ABLE TO WORK BETWEEN 0530AM - 0930PM TO INCLUDE WEEKENDS AND HOLIDAYS. MUST BE CUSTOMER SERVICE AND DETAIL ORIENTED. HAS A POSITIVE ATTITUDE, A TEAM PLAYER, AND EXCELLENT COMMUNICATION SKILLS. ABLE TO LEAD BY EXAMPLE AND GIVE INSTRUCTIONS TO SUBORDINATES. POSITION IS LOCATED AT MCCHORD MAIN STORE/CCO.

**Salary Minimum**
- $19.55

**Salary Maximum**
- $24.88

**Facility Name**
- JBLM-MCH MAIN STORE

**Major Duties**
- Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
- Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience.
- Ensures associates have product knowledge and sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area.
- Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
- Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
- May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
- Performs other duties as assigned.

**Number of Positions Remaining**
- 1

**Job Expires**
- 10-Jun-2024