911 Dispatcher

**Job Overview**:
Under supervision, receives emergency and non-emergency calls requesting police, fire, medical, or otheremergency services; determines the nature, location, and priority; enters all pertinent information into aComputer-Aided Dispatch (CAD) system; uses multi-frequency radios, telephone, and other communicationssystems to dispatch all appropriate resources as necessary and in accordance with established policy andprocedure. Monitors installation alarm equipment and dispatches as needed. Performs related duties asassigned.

**Key Responsibilities/Accountabilities**:

- Receives, prioritizes, and transmits incoming and outgoing radio, phone, and alarm traffic.
- Effectively and efficiently documents CAD.
- Answers routine inquiries and refers calls to the appropriate personnel or department
- Determines response area and dispatches resources accordingly.
- Comprehends and follows oral and written direction in a timely manner.
- Strong verbal and written communication skill.
- Acts reasonably and decisively under stressful or emergency situations.
- Establish and maintain effective work relationships.
- Read and interpret paper and digital maps.
- Able to sit or stand for extended periods.
- Learn and operate National Fire Incident Reporting System (NFIRS).
- Ability to operate within an environment that requires information to be kept confidential.

**Basic Qualifications**:

- Must possess High School diploma or equivalent.
- Minimum of 1-year dispatching or customer service experience.
- International Academy of Emergency Dispatch - Emergency Medical Dispatcher within 3 months of employment.
- Cardio-Pulmonary Resuscitation (CPR) certificate, within 3 months of employment
- Higher classifications must meet CBA requirements.
- #LI-Onsite

Physical Factors:
The following terms are used to describe the percent of time spent performing the physical factors below:
occasionally (1%-33%); frequently (34%-66%); continuously (67%-100%).

Standing: occasionally Moving: occasionally Stooping: occasionally

Reaching: frequently Pulling: occasionally Balancing: occasionally

Walking: occasionally Bending: occasionally Twisting: occasionally

Stretching: occasionally Climbing: occasionally Kneeling: occasionally

Lifting: occasionally Pushing: occasionally Crouching: occasionally

Crawling: occasionally

APTIM is committed to providing a benefits package that accomplishes the primary purpose of our programs which is to protect and promote the health and financial well-being of our employees and their families. APTIM's health care and insurance benefits include the following programs: medical, dental, vision, prescription drug, basic life insurance, optional life insurance, spouse life insurance, child life insurance, basic accidental death & dismemberment, optional accidental death & dismemberment, short
- and long-term disability with optional buy-ups, employee assistance program, health care spending account, dependent care spending account, health savings account and business travel accident insurance for themselves and their eligible family members, per plan guidelines. Multiple voluntary benefits are available to employees for enrollment including critical illness, hospital indemnity, accident insurance, etc. APTIM also provides participation in a retirement program, paid absences such as vacation time (annual days determined by length of service) and sick leave to eligible employees in accordance with the APTIM sick pay policy and as required by law. The targeted pay rate for this position is $30.65/Hourly.