Lead Services Dispatcher with Security Clearance

Duties * Serve as a Lead Emergency Service Dispatcher, responsible for assuring that 3 personnel assigned to the shift carry out work assignments in accordance with instructions * Distribute and balances workload among employees in accordance with established workflow. * Prepare and disseminates shift schedules; coordinates internal changes in shift duties to provide for non-incapacitating occurrences. * Instruct shift employees in specific duties and job techniques and makes available written instructions, reference materials, etc. * Check on work in progress to ensure accomplishment of assigned duties; corrects minor deviations on-the-spot; identifies and reports significant deviations to the supervisor, and maintains records of work performance. * Resolve simple informal complaints of employees and refers others to supervisor. * Provide National Crime Information Center and Crime Information Center training and assistance to employees as needed. * Responsible for the receipt and effective evaluation of 911 emergency calls. * Responsible for caller interrogation to determine the problem and the nature of the call. Prioritizes all incoming emergency and non-emergency calls. * Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene. * Initiates an immediate, appropriate, emergency response and provides the caller with advanced life support. * Dispatch a variety of emergency response units. Notifies police, fire department staff and other agencies concerning incidents when needed. Requirements Conditions of Employment * Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. * Required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time. * The work is performed in a highly stressful, restricted office environment. * Required to possess and maintain certification in CPR, Advanced Medical Priority Dispatch System, and DOD Hazardous Materials Awareness. Continuous current certification is a condition of employment. * Responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally. * Maintain/obtain the Full Access ( 40 hour course) National Crime Information Center and Crime Information Center certification provided by the Texas Department of Public Safety. * This position is subject to emergency recall to duty. * This position is subject to rotating shifts where the incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends, and holidays). * Must obtain and maintain a secret security clearance. * Must obtain and maintain a Telecommunication II certification, continuous current certification is a condition of employment. * Must be able to obtain/maintain access to criminal justice information systems. Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. * 30 Percent or More Disabled Veterans
* Current Department of Army Civilian Employees
* Current Department of Defense (DOD) Civilian Employee (non-Army)
* Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement
* Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
* Executive Order (E.O.) 12721
* Interagency Career Transition Assistance Plan
* Land Management Workforce Flexibility Act
* Military Spouses, under Executive Order (E.O.) 13473
* Non-Appropriated Fund Instrumentality (NAFI)
* Non-Department of Defense (DoD) Transfer
* Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
* Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
* Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
* Priority Placement Program, DoD Retained Grade Preference Eligible
* Reinstatement
* Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document . Specialized Experience: One year of specialized experience which includes dispatching a variety of emergency response units to service and emergency calls. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone -- no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: * Customer Service (Clerical/Technical)
* Decision Making
* Manages and Organizes Information
* Technical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07). Education This job does not have an education qualification requirement. Additional information * The selecting official has requested a competitive and non-competitive candidate list for this vacancy. If you are eligible for the non-competitive list, you will be evaluated on basic and/or minimum qualifications, as applicable. While required to answer the assessment questions, non-competitive candidates will not be evaluated against the competitive rating and ranking criteria. The selecting official may selection from any of the candidate lists. * Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. * You will be required to provide proof of U.S. Citizenship. * One year trial/probationary period may be required. * Direct deposit of pay is required. * Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. * If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. * This is a Transportation and Distribution Management Career Field position. * Salary includes applicable locality pay or Local Market Supplement. * Recruitment, Retention and Relocation incentives and Student loan repayment may be authorized. * Salary negotiations for those candidates who are new to Federal service may be authorized. * Credit for prior Non-Federal Worker experience and certain Military Service for determining annual leave accrual rate MAY be authorized. * Permanent change of station (PCS) costs may be authorized (mandatory for all permanent GS-13s and above, encouraged for supervisory positions at lower grades, and discretionary for other non-supervisory positions). * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. You may claim Military Spouse preference. You may claim Priority Placement Program (PPP) preference. Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) s

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