Freelancer/ It/ Desktop Support/ Help Desk/ Field

1 week ago

Greenwich, United States Axiom Technologies Full time

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

**Roles and Responsibilities**:

- Provide first/second level contact and problem resolution for customer issues.
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
- Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
- Provide timely communication on issue status and resolution.
- Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
- Maintain ticket updates for all reported incidents.
- Break Fix, fault diagnosis and resolution
- Additional requirements may exist if the offer of employment is extended
- Proven analytical, troubleshooting and problem-solving skills

**IT Skills and Experience**
- Windows 7 & 10, MS Office 2010/2013/2016/365
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Performs general preventative maintenance tasks on computers, laptops, printers
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must be able to pass annual criminal and motor vehicle background
- Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

**In-depth knowledge of**:

- **Hands on experience in Networking**:

- **Knowledge about Data Centre**:

- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Active Directory
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Mobile device management including IOS and Android devices
- Mac operating system, to support Apple pc users.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Willing to work off-hours and weekends when required for projects or emergency support.

**IT Qualifications**

**At least two of the following**:

- Bachelor of Engineering - Computer Science, Bachelor of Technology - Computer Science, Master of Computer Application
- CompTIA A+, Microsoft Certified Professional (MCP) or better.

**Experience in a similar role**
- **1-2 years of relevant experience.**:

- Ready to travel 10-20 Miles as per the requirement

**Perk & Benefits**
- Flexible Work Arrangement (Rostering System)
- Experience an array of different IT projects/work cases
- Be your Own Boss (Take IT requests/work cases of your own choosing)

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