Dir Workday Application

4 weeks ago

Chicago, United States Rush University Full time

**Location**:Chicago, IL

**Hospital**:RUSH University Medical Center

**Department**:Enterprise Bus Applications

**Work Type**:Full Time (Total FTE between 0.9 and 1.0)

**Shift: Shift 1**

**Work Schedule**:8 Hr (8:00:00 AM - 4:00:00 PM)

Summary:
This position is responsible for the use and quality control of the Workday Production and Non-Production environments. This role manages all updates to the Workday environment by Workday Cloud Operations and the RUSH corporate support team and coordination of the use of non-production environments for support and project build activities.

Other information:
Required Job Qualifications:

- Bachelor's degree in information technology, Information Systems, Computer Engineering, or related field.
- Solid change management skills and experience leading cultural transformations.
- Exceptional communication and interpersonal skills.
- Advanced knowledge of quality control and quality assurance methodology.
- Experience assessing business needs and translating them into relevant solutions in an ERP environment.

Preferred Job Qualifications:
Physical Demands:
Competencies:
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:

- Coordinate resources effectively to meet group goals and anticipate customer needs.
- Balance the needs for support, maintenance, and administrative tasks with strategic projects.
- Manage vendor relationships and ensure the delivery of high-quality support services.
- Identify opportunities to make improvements to user experience through automation, process improvement and optimization.
- Develop, track and report KPIs related to RUSH’s business areas.
- Facilitate the implementation of solutions which are sustainable in the current & future organization structures and support RUSH’s Workday users.
- Conduct performance reviews and facilitate career development for team members.
- Empower team members and foster a culture of innovation and continuous improvement.
- Ensure compliance with organizational policies and procedures.
- Collaborate with Senior business leaders to ensure RUSH Workday environment is aligned to meet strategic and operational needs.
- Collaborate with functional and technical support teams to define best practice in bringing transformation to the RUSH ERP operating model to best leverage Workday as it continues to evolve.
- Oversee testing and adherence to testing standards for many major Workday/ERP projects.
- Monitor and communicate updates from Workday for everything from road mapping the future through support events.
- Monitor performance of the various Workday environments including Production and Non-Production and manage support incidents with Workday.
- Provide leadership around the quality of our Workday environment. Monitoring the use of our environments including testing activities, data refreshes, security needs, staged data, or configuration to support various projects and then migrations to production.
- Communicate key dates and information to users of the Production and Non-Production environments including planning for updates and ensuring to minimize and communicate any non-scheduled downtime.
- Leading the testing of Workday cyclical updates, the analysis and distribution of release notes to impacted business groups.
- Manage the Change Control process for the Workday environment.

**Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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