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Front Desk Patient Coordinator

4 months ago

The Woodlands, United States Regenerative and Sports Medicine Full time

Job Summary:
RESPONSIBILITIES:
Communicating with patients, providers, and team members within the organization.
Maintain patient and employee privacy in accordance with HIPAA regulations.
Answer multi-line phone system and take appointments or direct calls to the appropriate department.
Answer high volume of incoming calls and at times make outgoing calls.
Educate prospective patient about how we partner with them to optimize their health and quality of life.
Organize and maintain cleanliness of working areas, supplies, and equipment.
Greet patients when they arrive at the office and provide them with any necessary paperwork or other information.
Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS:
1+ year of experience working for a healthcare practice or hospital (preferred but not required).
High School Diploma (Associates degree in the medical field preferred but not required).
Ability to execute active listening and problem-solving skills to provide exceptional customer service.
Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
Ability to prioritize and multi-task.
Someone who takes initiative and asks questions if they are unsure of the answer or how to complete an assigned task.
Military experience preferred but not required.

MUST HAVE:
An outgoing personality and enjoy helping people.
Ability to adapt, learn, educate prospective patients, and train in specialized software programs as needed.
Excellent attention to detail.

WHAT'S IN IT FOR YOU:
Incredible on-the-job training (possible paid training & travel to Santa Monica, CA)
Being empowered with leadership.
Ability to improve the quality of life of others and yourself.
Paid sick days.
Paid vacation days.
Company healthcare plan.
Part of fast growing, world leaders in our specific field, medical group

Pay: $19.00 - $21.00 per hour

**Benefits**:

- Health insurance
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- Associate (required)

**Experience**:

- Customer service: 3 years (required)
- Healthcare (preferred not required): 4 years (required)

Work Location: In person