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Passenger Support Agent

3 months ago

Newark, United States Munich Airport NJ LLC Full time

Munich Airport NJ LLC (MANJ) is an US-based subsidiary of the renowned German Airport Operator Munich Airport. On behalf of the Port Authority of New York and New Jersey (PANYNJ), Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management of the recently opened Terminal A at Newark Liberty International Airport (EWR). We are looking for a;
**Passenger Support Agent**

to join our team. You will be part of a great team, helping not only to create an attractive passenger terminal, but also to develop the Terminal Operator company with your expertise, customer service and personality.

**Your Future Responsibilities**
- Assist and ensure positive passenger flow at all touchpoints to ensure that the lines at the security checkpoint in Terminal A move efficiently throughout the journey up to the distribution point into the TSA controlled area
- At the checkpoint and other assigned locations throughout the terminal, be able to answer questions, direct passengers and resolve issues in a timely manner
- You will report directly to the Terminal Duty Manager but will also liaise with and get direction from the Lead Security Checkpoint Agent throughout your shift

**Your Education & Training**
- High School Diploma or equivalent certificate

**Your Skills & Experience**
- Aviation background is a plus
- High level of independency and responsibility
- Basic knowledge of MS Office
- Professional appearance and attitude
- Elevated level of ability to multi task
- Ability to speak a second language is a plus
- Previous role in a frontline customer service setting is a plus

**Good reasons why you should become part of the airport family**
- Be part of the team who embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate
- International working environment
- Attractive benefit package; Health, Vision, Dental, 401(k) Matching, LTD/STD, Life Insurance, & PTO

Munich Airport US Holding and it's subdivision Munich Airport NJ LLC are equal opportunity employers.

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