Reservation Specialist

**This is a call center / office-based position. Our Reservation Specialists work in our Oviedo office processing calls for our various spas around the area.**

**This is a part-time position. We recommend that only those applicants who live in Oviedo or the close surrounding area apply.**

All available shifts are 5 hours. 9am-2pm & 2pm-7pm. You must work at least 2 shifts per week.

Compensation is $12 per hour with opportunity for increases in pay based on demonstrated performance.
- You are an optimist. The glass is always half full.
- You are happy. Even if things don't go perfectly, you don't let it get you down.
- More the merrier. You like people and they like you.
- You don't like getting out of bed in the morning.
- People annoy you.

So what does a Reservation Specialist do? Our Reservation Specialist could be called Spa Ambassadors You represent our spa from on each and every phone call from a new client to members we have had for years. We need you to impress everyone you speak with

**Primary responsibilities include**:
*Answering calls on script, with a great phone voice and a cheerful disposition.

*Scheduling client reservations.

*Answering client questions on services, gift cards, memberships and general information regarding the spa.

*Effectively educating/selling clients on spa memberships, gift cards and future appointments

*Resolving client concerns and complaints

This is a job that requires a person who can maintain a positive and pleasant demeanor in a fast paced environment.

**Requirements**:

- Must have a cheerful disposition and work well as a team
- Must have customer service background
- Must have reliable transportation

**To join our Rockstar team of Spa Professionals, please respond to this ad including cover letter and resume.**

**Job Type**: Part-time

Pay: $13.00 - $15.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Bonus opportunities

Work Location: In person