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Store Manager
3 months ago
**Sweeten your future - join our team**
We get asked all the time, “what is the secret to your delicious cakes?”. The answer is simple: it’s high performing talent. We are proud to be part of a business that now has over 550 independently-owned franchise locations in the United States and Canada. We are currently seeking talented managers to join our six-store, award-winning operation with locations in Chicago (Lincoln Park), Chicago (Andersonville), suburban Oak Lawn, and soon to be Chicago (West Loop) and Chicago (Hyde Park).
We are actively searching for a store manager and an assistant store manager (based on experience) for the **city **of **Chicago **locations.
- **What you will do **_
First and foremost, you will lead a team whose responsibility it is to delight every single customer who walks through our doors You will understand how to build and execute a marketing plan, constantly looking for ways to partner with new customers and develop new relationships. You’ll understand how to run a good, effective business, and you’ll manage both the front and back of house operation. You will discover and execute opportunities to improve store efficiency while never compromising on customer service. You will grow and develop existing store talent, with a key focus on building a team culture that embraces continuous improvement while having fun. Most importantly, you will represent our brand every day in the community and while you’re in the store.
- **Who you are **_
- **How you will grow **_
No bakery experience? No problem While it’s a huge plus to have worked in a retail business focused on food, we can teach you. You will receive on the job training and have a direct reporting relationship with the owners of the store, regional director and partnering store managers. You’ll learn our operations end-to-end, and you will try your hand in all of the areas of our business. You will receive a competitive salary and a commitment from us to invest in your development as a manager. Did we mention some free cake tastes and a great discount on our products?
- **Does this sound like you?**_
**Responsibilities**:
- Build relationships with the community and corporate clients through multiple events
- Drive top operations through streamlined efficiency
- Track monthly results and trends for business forecasting
- Supervise all team members
- Adjust daily schedule for shift personnel to ensure optimal efficiency
- Train and evaluate employees
- Resolve escalated customer complaints
**Qualifications**:Would prefer previous experience in retail, customer service, or other related fields**
- Ability to thrive in a fast-paced environment
- Excellent written and communication skills
- Strong leadership qualities
- Have a car of their own for transportation-- as we do many events and deliveries that you may need to use your personal vehicle for (we always reimburse mileage)
Pay: From $55,000.00 per year
**Benefits**:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Experience level:
- 3 years
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Application Question(s):
- Do you have experience in successfully training others in multiple types of roles, identifying knowledge gaps, holding them to a high standard and helping them achieve goals?
- Do you have experience in managing P&L's, COGS, Labor, Sales and other KPI's?
- What kind of experience do you have building community relations?
**Experience**:
- Management: 3 years (required)
License/Certification:
- Driver's License (required)
Work Location: In person
