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Floor Lead

4 months ago

San Diego, United States Allbirds Retail Full time

San Diego, CA | Retail Team | Reports to the San Diego Store Leader

**Who is Allbirds?**

At Allbirds, we're on a mission to prove that comfort, good design and sustainability don't have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness. With funding from the leading venture capitalists in consumer products, and the founding CEOs of some of the greatest e-commerce businesses in recent history, our desire to shake up the footwear industry is off to a great start. In fact, TIME already called our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come.

**Where do we need help?**

We've sold a million shoes, launched three groundbreaking materials, and changed how people think about comfort, design, and retail. Now we're taking the Allbirds in-store experience across the country and are looking for seasoned and impactful retail leaders to execute on that mission.

**Who are we looking for?**

The Floor Lead's core purpose is to deliver an exceptional customer experience and execute daily operations within the store.

**What does the job entail?**

Delivering and executing on three primary focus areas: Customer Experience, Operational Excellence, and People Management.
- Customers
- Provide all customers with a high quality and personalized in-store experience, upholding the standards set forth in our Retail Woolbook and Customer Journey.
- Foster high quality customer service across the team by modeling our standards and providing ambassadors with on-the-floor direction and coaching.
Successfully communicate with and serve a diverse range of customers with different needs and approach preferences.
- Operations
- Maintain store appearance, cleanliness, and organization, requesting for maintenance as needed.
- Uphold proper visual merchandising standards on the retail floor and windows.
- Monitor stock levels, fill shelves, and ensure all available product is visible on the floor.
- Cashier and resolve point of sale discrepancies.
- Delegate tasks to ambassadors to ensure productivity and that shift goals are met. Constantly strive to better the in-store experience for both customers and your teammates.
- People
- Ensure all team members understand the goals for their shift and support them in achieving them.
- Model honest and effective communication when delivering and receiving feedback.
- Promote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessary.

**What might describe you**:

- 2+ years of retail experience, fashion or footwear is a plus
- 1+ years of retail managerial experience
- Connection to Allbirds's mission, vision, and products
- Strong communication and interpersonal skills
- Positive and enthusiastic
- Desire to learn and grow
- Reliable and punctual
- Able to work approximately 40 hours per week, including a minimum of one weekend day
- Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the work day

**What do we offer?**

The Allbirds pay rate for the role is**:$21 per hour**

Additional benefits for roles at Allbirds may include: paid time off, equity, company bonus or sales commissions/bonuses; 401(k) plan with matching; medical, dental, and vision benefits; pre-tax savings, and wellness & lifestyle benefits.

**Benefits Overview**:

- Health benefits include Medical, Dental, and Vision plans for employees and eligibile dependents.
- Medical plan options include: PPO, HDHP (100% premium paid for employees, employees only pay premium for dependents), and HMO (in California)
- 100% Company paid OneMedical memberships available for members of certain medical plans.
- Company HSA contribution for enrolled HSA members.
- Financial benefits include: company equity for eligible roles, 401(k) with employer matching contribution (with immediate vesting and pre and post-tax options), Employee Stock Purchase Plan, company-paid life insurance for full time roles, short-term and long-term disability, pre-tax savings programs for eligible healthcare, childcare and commuter expenses for both full and part-time roles, medical travel expense reimbursement program for full and part-time roles.
- Unlimited PTO for full-time corporate roles, sick and vacation time for other roles, plus parental leave (with a new parent bonus for full-time employees), volunteering, medical & family care leave, bereavement, jury duty, and voting.
- Support benefits through Modern Health (free mental health benefit with coaching and therapy sessions), Employee Assistance Program and more.
- Other Perks include: the company discount (50%) on most Allbirds products, discount mall through LifeBalance, reimbursement on eligible wellness expenses (full-t