Pharmacy Technician Specialist
1 month ago
**Pharmacy Technician Specialist - Medication Access**
- (3285458)
GENERAL SUMMARY/ OVERVIEW STATEMENT
Under the direction of a staff pharmacist and/or pharmacy leadership team, follow established policies and procedures to perform a variety of highly advanced technical and clerical support tasks that are vital to the operation of the pharmacy department. Tasks include responsibilities of technical training, compliance, and participation in departmental projects and initiatives. This requires successful experience and documented performance in focused key activities.
These tasks are designed to support the department in the preparation and delivery of pharmaceutical supplies and medications in accordance with the laws and regulations of the Massachusetts Board of Registration in Pharmacy, Massachusetts Department of Public Health, and other regulatory agencies as applicable. Most tasks require the review and authorization of a licensed pharmacist.
The Massachusetts General Hospital’s Division of Gastroenterology offers comprehensive care, patient centered care to meet the needs of a variety of patients with complex Gastrointestinal disease. Our team-based approach offers the opportunity to ensure our patients needs and offers professional satisfaction for our team members in making a difference in the lives of the patients we serve. To better optimize medication access for our patients, we are looking to expand our multidisciplinary team and recruit for a Medication Access Pharmacy Technician.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Work with physicians, nurses, and pharmacists to ensure that each patient receives the medications they need at the appropriate time:
- Review medication regimen with patient and verify insurance and benefit information
- Review and manage refill requests from patients by ensuring laboratory work and appointments for future visits are up-to-date per standard clinic protocol/workflows
- Assesses patient's medication adherence and knowledge about each medication through use of open-ended questions and motivational interviewing
- Monitor patient concerns, charts, and profiles to meet medication therapy needs
- Obtain patient immunization history
- Answer patient questions about the service, insurance issues, and financial assistance needs
- Ensure all questions are answered timely and accurately
- Ensure clinical questions are appropriately escalated
- Contact pharmacies, long-term care facilities, and ambulatory clinics to obtain additional information and confirm information provided by the patient
- Obtain medication allergy history and related reactions to the medication
- Use good judgement to assess accuracy of each medication by reviewing medication dose, route, frequency, and indication for use
- Review appropriate information with members of the care team where applicable
40%
Medication Finance, Procurement, and Assistance:
- Responsible for obtaining all medication prior authorizations
- Research and review prescription benefit coverage to assist patients and meet individual needs
- Must be able and willingly to call pharmacy, patient and insurance when needed in order to successfully complete PAs
- Coordinate drug procurement operations and inventory management
- Maintain purchase records, invoices, and inventory control reports
- Understand CMS regulations and billing guidelines as they pertain patient pharmacy benefits
- Understand billing primary, secondary, and tertiary insurance claims
- Resolve any billing issues and obtain Prior Authorizations for medications
- Obtain benefit information and verify patient insurance eligibility and level of coverage
- Must determine which PAs require escalation or further assistance from management
50%
Informatics and Automation:
- Navigate electronic medical records with proficiency
- Document information gathered appropriately using approved templates
- Work with Excel® and other databases to track utilization
- Relay medication information accurately and efficiently to pharmacy, nursing, and medical teams
Quality and Safety:
- Contribute to institutional and departmental policies and procedures development and implementation
- Demonstrate accountability and ownership of job responsibilities
- Exhibit and promote professional behaviors and attitudes related to communication, punctuality, workplace attire, personal internet or phone use, and teamwork
- Lead departmental and institutional patient safety initiatives
- Encourage reporting of safety issues identified during job responsibilities and applicable follow-up
- Assist in maintaining statistics, data metrics, and workload productivity as applicable
- Compile, analyze, and report department-specific productivity or workload data for pharmacy leadership
- Provide caring service, adjusting approaches to reflect developmental level and cultural differences of population served
- Improve processes to facilitate communication and service between patient, and clinic
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