Customer Service Representative

3 days ago


Brooklyn, United States prutech solutions Full time

**Role: Collection Representative**

**Duration: 5 + 7 Years Long Term Contract**

**Location: Brooklyn NY 11201**

Interview: 3 Rounds of Interview (2nd Round of interview In-person Interview)

In a Call Center environment, the collections representative is responsible for collecting on unpaid TAB Notices of Violations.

**Responsibilities**:

- Collection calls with diligent follow-up skills
- Notifying customers of delinquent status and utilize established solutions to obtain payments
- Follow established standard operating procedures for call flow and collections practices
- Explain to respondents of tickets the impact of tickets remaining unpaid
- Exceed required call goals for call volume, right party contacts, and money collected
- Perform other duties as assigned

**Qualifications**:

- Excellent customer service experience - Patience and ability to manage irate callers and stress
- Proven experience as a collection specialist or call center specialist
- Ability to manage a high call volume
- Navigate MS Mail, excel, and Avaya Dialer system
- Comfortable working with targets and goals
- Skilled in negotiation
- Problem-solving skills
- Self-starter, self-motivated
- High moral character and good attendance record
- Basic knowledge of the Transit System rules and regulations

PruTech abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

**Job Type**: Contract

Pay: $18.00 - $21.00 per hour

Experience level:

- 6 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Ability to Commute:

- Brooklyn, NY (required)

Ability to Relocate:

- Brooklyn, NY: Relocate before starting work (preferred)

Work Location: In person



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