Customer Support Specialist

2 weeks ago

Orlando, United States LENSAR, Inc. Full time

**Company Overview**

LENSAR, Inc. is the leader in advanced femtosecond laser technology for refractive cataract surgery. The LENSAR laser systems offer cataract surgeons superior precision and accuracy, while optimizing overall visual outcomes. Our mission is to take the time to understand the needs of surgeons and their patients so that we can innovate our technology to ensure we meet their dynamic needs.

**Interested in starting a career at LENSAR?**

As a global leader in next generation femtosecond laser for cataract surgery, our success depends on talented and motivated individuals who share our passion for making a difference in patients’ lives. We pride ourselves on having a highly collaborative, innovative environment where initiatives and teamwork are valued, and individual efforts are recognized. Together we are one team one vision.
- *This position is currently a full-time, hybrid role based out of Orlando, FL. Time will be split between working in-office and working remotely after full completion of training.*_

***

The Customer Support Specialist is responsible for providing support and communication for internal and external customers. Key responsibilities will include call handling and escalation, order processing, scheduling, call tracking, and part return processing. This is currently a hybrid role where time is split between working in-office and working remotely after completion of training.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Work as a part of a multi-disciplinary team, ensuring all customer and field personnel calls and service complaints are processed accurately and promptly to the satisfaction of the customer.
- Process customer and field personnel parts orders and returns ensuring on time delivery and proactive tracking of priority shipments.
- Work as part of a multi-disciplinary team to coordinate system repairs and field upgrades while providing continuous updates to impacted parties.
- Liaise with the clinical team and sales force on a regular basis regarding orders, changes to customer accounts, and general information from customers.
- Ensure customer web portal user accounts are current and accurately maintained. Create, maintain / modify and delete accounts as requested by authorized users.

**KNOWLEDGE / EXPERIENCE / SKILLS / EDUCATION**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Required:_
- High School Diploma or equivalent.
- Ability to organize and prioritize multiple tasks with mínimal supervision.
- Excellent interpersonal and communication skills (written & verbal).
- Strong customer focus with a sense of urgency to customer needs.
- Outstanding judgment and the ability to interact in a stressful and challenging environment.
- Proficient in MS office.
- Preferred:_
- Previous experience in a medical device customer support role.
- Prior data entry and customer service experience, preferably in an inventory and order fulfillment environment.

**PHYSICAL DEMANDS**
- These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Customer Support Specialist’s job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Customer Support Specialist’s duties and responsibilities.
- While performing the duties of this job, the employee is regularly required to communicate in person and on a telephone. The employee is frequently required to remain stationary and work on a computer. The employee is occasionally required to move about the facility.

**WORK ENVIRONMENT**
- The Customer Support Specialist will primarily be in a general office environment with some need for interaction in the manufacturing area where there are moving parts and loud noise.
- In addition to a competitive salary, below are further benefits/rewards offered by LENSAR, Inc.:

- Annual bonus opportunity
- Company matched 401(k) plan with eligibility day one and immediate vesting
- Employee Stock Purchase Plan (ESPP) and other company equity programs
- Employer-sponsored comprehensive health plans
- medical/dental/vision
- Employer-paid disability insurance
- Voluntary life insurance
- Generous company holiday schedule
- Paid time off program
- Company-wide paid shutdown during the holidays

  • Customer Support Specialist

    2 months ago

    Orlando, Florida, United States ON DEMAND TECHNOLOGIES, INC. dba One Rail Full time

    Customer Support Specialists must:Answer Customer Inquiries in a timely and accurate manner through technical support calls, chats and emails.Identify customer needs and help them use specific features to solve their issues.Identify possible problems about product malfunction.Providing assistance through friendly, fast, and accurate comments; thus allowing...

  • Customer Support Specialist

    4 weeks ago

    Orlando, Florida, United States Stax Full time

    As a Customer Support Specialist (Level 1), your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant ­facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role is to assist customers with...

  • Customer Support Specialist

    3 weeks ago

    Orlando, United States Stax Full time

    Job DescriptionJob DescriptionDescription:As a Customer Support Specialist (Level 1), your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant ­facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research...

  • Customer Success Specialist

    4 weeks ago

    Orlando, United States Align Strategic LLC Full time

    Customer Success Specialist AlignStrategic.com, a leader in lower-mid-market business growth products and solutions in North America, is looking for a customer success specialist. You'll be part of a distributed team working with customers on a suite of products that help our business owner clients and their teams grow and operate their businesses more...

  • Customer Success Specialist

    4 weeks ago

    Orlando, United States Align Strategic Full time

    Job DescriptionJob DescriptionCustomer Success SpecialistAlignStrategic.com, a leader in lower-mid-market business growth products and solutions in North America, is looking for a customer success specialist. You'll be part of a distributed team working with customers on a suite of products that help our business owner clients and their teams grow and...

  • Customer Success Specialist

    2 weeks ago

    Orlando, United States Astronaut Scholarship Foundation Full time

    The Astronaut Scholarship Foundation (ASF) is currently seeking a dedicated and customer-oriented individual to join our team as a Customer Success Specialist. ASF is a non-profit organization that annually awards scholarships to talented college students pursuing careers in science, technology, engineering, and mathematics (STEM). As a Customer Success...

  • Customer Success Specialist

    2 days ago

    Orlando, United States Astronaut Scholarship Foundation Full time

    The Astronaut Scholarship Foundation (ASF) is currently seeking a dedicated and customer-oriented individual to join our team as a Customer Success Specialist. ASF is a non-profit organization that annually awards scholarships to talented college students pursuing careers in science, technology, engineering, and mathematics (STEM). As a Customer Success...

  • Information Technology Support Specialist

    4 weeks ago

    Orlando, United States ALLY BUILDING SOLUTIONS Full time

    Join the dynamic team at Ally Building Solutions, where our commitment to innovative technology plays a vital role in delivering best-in-class solutions to builder customers. We are currently seeking an experienced **Information Technology Support Specialist** to help support further growth. In this role, you will be responsible for overseeing Information...

  • Customer Service Specialist

    1 month ago

    Orlando, United States VaxCare Full time

    Customer Service Specialist If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comet's orbit, then this job is not for you. If you enjoy endless routine of the same mundane tasks, then this job is not for you. If you enjoy being a part of America's healthcare cost problem versus its solution, then...

  • Customer Service Specialist

    1 month ago

    Orlando, United States VaxCare Full time

    Customer Service Specialist If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comets orbit, then this job is not for you. If you enjoy endless routine of the same mundane tasks, then this job is not for you. If you enjoy being a part of Americas healthcare cost problem versus its solution, then...

  • Customer Success Specialist

    2 weeks ago

    Orlando, United States Astronaut Scholarship Foundation Full time

    Job DescriptionJob DescriptionThe Astronaut Scholarship Foundation (ASF) is currently seeking a dedicated and customer-oriented individual to join our team as a Customer Success Specialist. ASF is a non-profit organization that annually awards scholarships to talented college students pursuing careers in science, technology, engineering, and mathematics...

  • Customer Service Specialist

    2 weeks ago

    Orlando, Florida, United States DivIHN Integration Inc Full time

    Job DescriptionJob DescriptionFor further inquiries regarding the following opportunity, please contact one of our Talent Specialists Rashi at Meghna at Title: Customer Service SpecialistLocation: Orlando, FL or Livermore, CA Duration: 12 MonthsDescription: This position is Nonexempt. Hours over 40 will be paid at Time and a Half. Takes inbound or places...

  • Customer Service Specialist

    2 weeks ago

    Orlando, United States Vaxcare Full time

    Customer Service Specialist If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comets orbit, then this job is not for you. If you enjoy endless routine of the same mundane tasks, then this job is not for you. If you enjoy being a part of Americas healthcare cost problem versus its solution, then...

  • Customer Service Specialist

    3 months ago

    Orlando, United States VaxCare Full time

    Customer Service Specialist • If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comet’s orbit, then this job is not for you. • If you enjoy endless routine of the same mundane tasks, then this job is not for you. • If you enjoy being a part of America’s healthcare cost problem versus its...

  • Program Support Specialist

    4 weeks ago

    Orlando, Florida, United States Loyal Source Full time

    POSITION PURPOSEThis position will provide mission critical, integrated, operational support specific contracts and/or facilities and their infrastructure essentials. The major support areas in this position are Deputy Program Manager & Program Management assistance, operations, and maintenance at the task order level, identifying qualified healthcare...

  • Administrative Support Specialist

    3 weeks ago

    Orlando, United States Family First Firm Full time

    **Why Us**: Family First Firm is committed to delivering exceptional customer service and building long-lasting relationships with our clients. we are seeking a dedicated and enthusiastic **Bilingual Client Services Specialist** to join our team and support our commitment to excellence in client satisfaction. **Position Overview**: **Responsibilities** -...

  • Information Technology Support Specialist

    2 weeks ago

    Orlando, United States Ally Building Solutions Full time

    Join the dynamic team at Ally Building Solutions, where our commitment to innovative technology plays a vital role in delivering best-in-class solutions to builder customers. We are currently seeking an experienced Information Technology Support Specialist to help support further growth. In this role, you will be responsible for overseeing Information...

  • Information Technology Support Specialist

    4 weeks ago

    Orlando, United States ALLY BUILDING SOLUTIONS Full time

    Job DescriptionJob DescriptionJoin the dynamic team at Ally Building Solutions, where our commitment to innovative technology plays a vital role in delivering best-in-class solutions to builder customers.We are currently seeking an experienced Information Technology Support Specialist to help support further growth. In this role, you will be responsible for...

  • Accounting Support Specialist

    4 weeks ago

    Orlando, United States Westbrook Service Corporation Full time

    Job DescriptionJob DescriptionGREAT people want to work for GREAT companies! That’s why you should join WestbrookWe are Westbrook, a 70+ year old mechanical services company specializing in air conditioning, electrical, plumbing and gas services for residential and commercial properties in Central Florida and major commercial construction projects for...

  • IT Support Specialist

    2 weeks ago

    Orlando, United States AdventHealth Information Technology Full time

    All the benefits and perks you need for you and your family: - Benefits from Day One - Paid Days Off from Day One - Student Loan Repayment Program - Career Development - Whole Person Wellbeing Resources - Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a...