Technical Client Success Manager
2 months ago
**Who We Are**:
Humanscape is an IT-based healthcare company that offers a range of services aimed at improving healthcare and well-being. Concentrating its expertise in health tech, Humanscape US is dedicated to refining the prenatal experience, ensuring that expectant mothers in the United States—where it expanded operations in 2022—embark on a seamless and enriching journey towards motherhood.
We at Humanscape US are driven by unwavering dedication to healthcare innovation. Our focus is to develop projects and services that fill the gaps in health tech, continually enhancing the digital healthcare experience from a holistic standpoint. With a global presence, Humanscape operates from offices located in key cities including Seoul, Los Angeles, Jakarta, Hanoi, and Singapore. Each location strengthens our commitment to delivering innovative healthcare solutions that resonate on a global scale.
**Role and Responsibilities**:
As a Technical Client Success Manager at Humanscape US, you will ensure client success by guiding them from the onboarding process to effective usage of our solutions post-sales. This role is central to building relationships and establishing proactive success plans that enhance client satisfaction, product adoption, usage, and subscription renewals.
- **Client Onboarding & Training**: Take charge of onboarding new clients by leading training sessions, showcasing our ultrasound video transmission solution "Momitalk," and ensuring clients are fully adapted to utilize our solution effectively.
- **Technical Installation Collaboration**:Collaborate with our on-site tech support partner to understand client site requirements, guide installation methods, ensuring smooth and effective installation of our solution.
- **Technical Support & Troubleshooting**:Provide timely and effective technical support, resolving issues related to our hardware solutions, and troubleshoot technical problems to deliver clear, actionable solutions.
- **Collaboration & Product Enhancement**:Collaborate with sales, product teams, and tech support partners on client success initiatives and cross-functional projects, while also gathering and analyzing client feedback to guide product development.
- **Inventory Management**:Manage and optimize inventory of installation materials, ensuring timely delivery to client sites and maintaining consistent stock levels to meet ongoing project requirements.
- **Documentation & Reporting**:Maintain meticulous records of client interactions, issues, and resolutions, and prepare regular reports on client satisfaction and support activities for internal review.
**Qualifications**:
- 1-3 years of experience in client-facing roles or related fields.
- Exceptional communication skills with a proactive approach to problem-solving.
- Strong problem-solving, analytical, and negotiation skills.
- Excellent time management and organizational skills, with the ability to work independently or as part of a team.
- Flexibility, adaptability to change, and a keen interest in the IT and healthcare industry.
**Preferred Qualifications**
- 2-5 years of experience in customer success roles
- Basic understanding of computer components and assembly.
- Bachelor’s degree in technology, healthcare informatics, or a related field.
- Fluency in Korean.
**Benefits**:
- $50,000~70,000/year, based on experience and qualifications
- Comprehensive health and dental insurance.
- PTO provisions.
- Sponsorship for F-1 OPT for those who are eligible and potential H1B for outstanding performers, providing an opportunity to gain valuable work experience in the United States.
Pay: $50,000.00 - $70,000.00 per year
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 1 year
- 2 years
- 3 years
- No experience needed
- Under 1 year
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus opportunities
Ability to Relocate:
- Los Angeles, CA: Relocate before starting work (required)
Work Location: In person
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