Rout Driver/customer Service

3 weeks ago

Denville, United States 1-800-GOT-JUNK? Full time

**Company Background**
1-800-GOT-JUNK? is a franchise-based, full-service junk removal company dedicated to helping people reclaim the space in their homes and businesses. A pioneer of professional junk removal, 1-800-GOT-JUNK? has set the standard for exceptional customer service. Environmental sustainability is important to us. 1-800-GOT-JUNK? has been recognized as the workplace of choice through numerous awards, including Best Place to Work and 50 Most Engaged Workplaces. We are an equal opportunity employer that offers a fantastic culture that is “All About People”, and where personal and professional wins are celebrated.

**Overview**
The Truck Team Member is a key frontline position responsible for providing exceptional junk removal services to our customers. This role embodies our core values of being a Team Player, exhibiting Transparency, staying Customer Obsessed, and maintaining a Goal Orientated approach. Truck Team Members ensure efficient operations while delivering a remarkable customer experience.

Each day is different from the next. **Each shift starts at 27 Bleeker Street, Millburn NJ 07041 or 98 Ford Road, Denville NJ 07834**, where you’ll be matched up with team members and travel around to different areas of the city in our awesome blue trucks You'll visit our customers’ homes or businesses to remove their unwanted

items, while providing exceptional customer service.

**Key Responsibilities**
- **Junk Removal Operations**:

- Safely and efficiently load and unload trucks with customer junk, debris, and unwanted items.
- Properly handle, lift, and transport a variety of materials, adhering to safety protocols.
- Maintain a clean and organized truck interior to maximize space utilization.
- Assist with truck maintenance, refueling, and performing routine checks.
- **Customer Service**:

- Greet customers in a friendly and professional manner, upholding our "Customer Obsessed" value.
- Listen attentively to customer needs and address any concerns or special requirements.
- Provide clear communication to customers regarding service details and pricing.
- Exhibit patience, respect, and a willingness to go the extra mile for customer satisfaction.
- **Teamwork**:

- Collaborate effectively with fellow Truck Team Members, embodying the "Team Player" spirit.
- Support colleagues during peak periods or when additional assistance is required.
- Maintain open communication with supervisors and provide updates on jobs.
- Contribute to a positive, supportive, and inclusive team environment.
- **Compliance and Safety**:

- Strictly follow all company policies, procedures, and safety regulations.
- Maintain a clean and organized work environment, adhering to housekeeping standards.
- Properly use and maintain all equipment, tools, and personal protective equipment (PPE).
- Report any safety concerns, accidents, or incidents promptly.

**Qualifications**:

- High school diploma or equivalent.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong teamwork and communication abilities.
- Ability to lift heavy objects and perform physically demanding tasks.
- Valid driver's license with a clean driving record (preferred).
- Flexibility to work varied schedules, including weekends and evenings.
- MUST be 21+ years of age (insurance requirement), have a valid driver's license and 3-year clean driving record (past 3 years) and MUST be able to lift 50 lbs. repeatedly.

**Remuneration**:

- Pay: Base starts at $16 for Drivers with an opportunity to earn cash/credit card tips plus daily profit share (up to 3% of your daily revenue). Top performers earn $25+ per hour.
- Benefits: Health, Dental, Vision, Life Insurance, 401K with company match, Sick Days and PTO
- Advancement Opportunities for all high performing staff that would increase base hourly rate.
- Trainers, Supervisors, Dispatchers are all roles that consistently need to be filled Those roles pay up to $17.25-$20 per hour.

**Our Core Values**:

- Team Player - We’re stronger together and always have each other’s back.
- Transparency - We keep it real.
- Customer Obsessed - We ask questions, listen and give a f*ck about our customers.
- Goal Orientated - We set our sights high and get sh*t done.

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