Customer Service Agent- Mercury 213

2 weeks ago

Los Angeles, United States Worldwide Flight Services Full time

**About WFS**
- Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?**Job Summary**
- Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.**Responsibilities**
- Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
- Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
- Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
- Provide assistance to customers arriving to retrieve their documents and freight.
- Collect appropriate charges and document method of payment.
- Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
- Assist in completion of MAWBS for over-the-counter shipments.
- Confirm all bookings are accepted
- Confirm TSA mandatory screening.
- Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
- Data capture AWB information into airline system(s).
- Manifest flight based on information received from the warehouse.
- Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
- Verify post flight inventory with documents on hand.
- File maintenance of all pertinent documents and records.
- Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
- Demonstrate diligence required to maintain security under the Airport Police, TSA and United States

**Minimum Requirements**
- Must be at least 18 years of age.
- Must possess clean driving record and valid driver's license.
- Must provide proof of the legal right to work in the United States.

**Preferred Skills**
- Typing skills with ability to type a minimum of 35 wpm.
- English proficiency (e.g., reading, writing, speaking, listening).
- Mental abilities (e.g., visual observation and identification, mental rotation).
- Interpersonal skills (e.g., customer service, dependability).
- Work values (e.g., responsibility, honesty, integrity).
- Knowledge of basic arithmetic and mathematics.
- Comprehension of airway bill import procedures and government regulations.
- Attention to detail and organization skills.
- Ability to follow instructions from supervisor or lead agent.
- Ability to work as an effective team member.
- Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
- Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.

**Physical Requirements/Working Conditions**
- Must be able to lift up to 50 lbs.
- Tolerate moderate to loud levels of noise within the work environment.
- Stand and remain standing for periods up to 3 hours without sitting.
- Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
- May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.

**Perks & Benefits**
- **_Want your pay in advance?_** Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app
- **_Are you a top performer who thrives on recognition?_** On the spot awards offered through the Awardco Platform including gift cards and more
- **_Need quality medical care?_** Multiple options for both full and part-time employees
- **_Want WFS Employee Extras? _**Travel Discounts, Pet insurance, Discount Shopping & More
- **_Looking to stay healthy and improve your life? _**Wellness Programs offered to all employees
- **_Want to invest in your future? _**401k program offered with company match
- **_Looking to grow and have a career with us?_** Opportunity for Internal Mobility and transfers available

  • Lead Customer Service

    4 weeks ago

    Los Angeles, United States Worldwide Flight Services Full time

    About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • TWU Warehouse Agent

    4 weeks ago

    Los Angeles, United States Worldwide Flight Services, Inc. Full time

    About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • TWU Warehouse Agent

    3 weeks ago

    Los Angeles, United States Worldwide Flight Services, Inc. Full time

    About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • Customer Service Supervisor

    5 days ago

    Los Angeles, United States WFS Full time

    Job SummaryResponsible for supervising, coordinating, and controlling all aspects of Passenger and/or Cargo operations.Responsibilities Supervises all shift and ongoing activities related to Passenger and/or Cargo operations. Monitors the quantity and quality of work performance of assigned personnel. Directs personnel within assigned functional area....

  • Warehouse Supervisor

    2 weeks ago

    Los Angeles, United States Worldwide Flight Services Full time

    **About WFS** - Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo,...

  • Twu Warehouse Lead

    3 weeks ago

    Los Angeles, United States Worldwide Flight Services Full time

    **About WFS** - Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo,...

  • Customer Service Representative

    2 weeks ago

    Los Angeles, United States Estaphany Michel - State Farm Agent Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Flexible schedule - Free food & snacks - Opportunity for advancement - Paid time off - Training & development - Employee discounts - Free uniforms Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working...

  • Property Large Loss Reinspector

    3 weeks ago

    Los Angeles, United States Mercury Insurance Full time

    Job Details Description Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023! Under moderate supervision within the Property Audit & Reinspection Department, this individual is responsible for procuring, scheduling...

  • Property Large Loss Reinspector

    3 weeks ago

    Los Angeles, United States Mercury Insurance Full time

    Job Details Description Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023! Under moderate supervision within the Property Audit & Reinspection Department, this individual is responsible for procuring, scheduling...

  • Customer Service Representative

    4 weeks ago

    Los Angeles, United States Galit Fuller - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Customer Service Representative

    4 weeks ago

    Los Angeles, United States Paul Major - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewI am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of my successful team, I will assist in developing your...

  • Customer Service Representative

    3 weeks ago

    Los Angeles, United States Paul Major - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewI am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of my successful team, I will assist in developing your...

  • Customer Service Representative

    3 weeks ago

    Los Angeles, United States Joyce Emerson-Greenberg - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Opportunity for advancementPaid time offTraining & development Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm...

  • Customer Service Representative

    3 weeks ago

    Los Angeles, United States Joyce Emerson-Greenberg - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Opportunity for advancementPaid time offTraining & development Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm...

  • Customer Service Agent

    5 days ago

    Los Angeles, United States Connexsphere Flow Full time

    **Position Title**: Entry-Level Customer Service Agent **Department**: Customer Service **Location**: Los Angeles, CA **Reports To**: Customer Service Manager **Employment Type**: Full-time **Position Summary**: **Key Responsibilities**: - Resolve customer issues efficiently, accurately, and to their satisfaction. - Document and update customer records...

  • Customer Service/sales Agent

    4 weeks ago

    Los Angeles, United States Fred Loya Insurance Full time

    **NOW HIRING IN ALL OF THE LOS ANGELES AREA** CUSTOMER SERVICE SALES AGENT $17.00 to $20.00 per hour!!! **+ MONTHLY INCENTIVES** **+$1,000 Sign on Bonus** (Restrictions Apply/Inquire for details) If you are currently a **LICENSED INSURANCE AGENT**: - We will pay you based on your experience Join our Team for **MORE PAY** and **MORE** **BENEFITS!!** -...

  • Customer Service/sales Agent

    12 hours ago

    Los Angeles, United States Fred Loya Insurance Full time

    **NOW HIRING IN ALL OF THE LOS ANGELES AREA** CUSTOMER SERVICE SALES AGENT $17.00 to $20.00 per hour!!! **+ MONTHLY INCENTIVES** **+$1,000 Sign on Bonus** (Restrictions Apply/Inquire for details) If you are currently a **LICENSED INSURANCE AGENT**: - We will pay you based on your experience Join our Team for **MORE PAY** and **MORE** **BENEFITS!!** -...

  • Property Claims Examiner I

    6 days ago

    Los Angeles, United States Mercury Insurance Services, LLC Full time

    Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2024! **This position will be supporting our CA Property Claims Operations.** **Typical work hours are 8:00am - 4:45pm PST.** **Position Summary**: If you’re passionate about...

  • Experienced Customer Service Representative for State Farm agent

    2 weeks ago

    Los Angeles, United States Rich Festa - State Farm Insurance Agent Full time

    Job DescriptionJob DescriptionMust have P/C Insurance license and have previous Insurance service/sales experience- You will be servicing an existing State Farm agents' book of business as a Customer Service representative,Company DescriptionLarge State Farm agency in Pacific PalisadesCompany DescriptionLarge State Farm agency in Pacific Palisades

  • Customer Service Agent

    2 weeks ago

    Los Angeles, United States JNCO Los Angeles Full time

    At JNCO, we are dedicated to delivering top-quality denim and outstanding customer service. As we expand our team, we are looking for a proactive Customer Service Agent to join us. We are a direct-to-consumer online only ecommerce store, and this role is important. If you possess a passion for the wide-leg style, and excellent customer service skills, we...