Customer Service Agent

1 week ago

Los Angeles, United States Connexsphere Flow Full time

**Position Title**: Entry-Level Customer Service Agent
**Department**: Customer Service
**Location**: Los Angeles, CA
**Reports To**: Customer Service Manager
**Employment Type**: Full-time

**Position Summary**:
**Key Responsibilities**:

- Resolve customer issues efficiently, accurately, and to their satisfaction.
- Document and update customer records based on interactions.
- Escalate complex or unresolved issues to higher-level support or management.
- Maintain a thorough understanding of company products, services, policies, and procedures.
- Collaborate with team members to ensure consistent and high-quality customer service.
- Assist in training and mentoring new team members as needed.
- Participate in ongoing training and development opportunities.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computers and navigating multiple systems.
- Ability to handle stressful situations calmly and effectively.
- Strong organizational skills and ability to multitask.
- A positive attitude and a desire to help others

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