Client Care

3 weeks ago


Springfield, United States Angels of Care Pediatric Home Health Full time

The **Client Care Coordinator / **Orientation Coordinator** will act as administrative support for the Springfield office, and plays a vital role within the AOC agency. The CCC/OC will be strong in customer orientation and demonstrate the ability to adapt/respond to different types of client situations. Through excellent communication/presentation skills, strong phone contact handling skills and the ability to multi-task, prioritize, and manage time effectively, the CCC/OC will provide excellent HALOS service to AOC clients. As the voice of Angels of Care, the CCC acts as the main point of contact for our medically fragile client’s families.

**Pay Range: $19-$23/hr**

Job duties will include but are not limited to:

- Receive incoming calls and making outbound calls
- Assist with maintaining client/nurse schedules
- Developing positive relationships with nurses and families
- Work closely with clinical staff to provide the best care for our clients
- Facilitates orientation process for all new field and office employees.
- Completes onboarding process including entering employee information and scanning/filing documents for new employees.
- Helps with Employee Records to keep up with compliance.
- Assist with any other job duties within the office as this location continues to grow
- Possess a passion for helping others, do what it takes - go above and beyond to create a positive experience with our nurses and clients while adhering to policies and guidelines
- Always wear a smile

This is an hourly office position Monday through Friday from **8:30 am** to 5pm.



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