Implementation Manager

3 weeks ago

Elk Grove Village, United States ADP Full time

ADP is hiring an **Implementation Manager.**

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At ADP, we believe great companies are built by great people - and for them. Every day we strive to design a better way to work helping employees at organizations around the world to stay productive and achieve their potential. We're always designing for people, starting right here with our one-of-a-kind culture, and with people like you.

As **Implementation Manager**, you'll leverage your leadership expertise to help establish the direction of daily project activities, ensuring efficient operations, and creating an overall productive and engaging working environment for your team. Your team onboards new clients by configuring their accounts and training them to comfortably use our products and services, to deliver and exceed client expectations

**Does this sound like you?**
- **Leadership Magnet**.** Someone your leader can trust and your peers will follow. Someone who can help set the team's direction and lead them to the successful execution of the vision you share with your leader.
- **Proactive Planner**.** Always a few steps ahead. Anticipates needs and comes prepared.
- **Trusted Advisor**.** You live by integrity and deliver on promises... every time.
- **Collaborative Spirit**.** You achieve more with others and value an inclusive culture where you can be you.
- **Innovative Thinker.** You never settle for the status quo, with a mind always focused on continuous improvement.

**WHAT YOU'LL DO**:_Responsibilities_
- Lead daily activities of the Implementation team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall business metrics.
- Ensure team supports and models cultural behaviors including ownership, client advocacy, teamwork, and business acumen to achieve performance metrics.
- Develop and drive implementation strategies by leveraging data, analytics, and client experience information focused on the achievement of client-desired outcomes.
- Responsible for performance measures such as forecast, proactive risk assessment, backlog, no-starts, quality, weeks-to-start, associate engagement and retention, and other metrics. Takes a proactive approach to backlog management to anticipate and mitigate issues and accurately assess, communicate, and address trends.
- Strategize with teams and internal partners to develop effective intervention plans to address challenges related to client health, including direct involvement in activities necessary to stabilize and save at-risk client business.
- Demonstrate a strong ability to communicate with Client executives, including strong executive presence, de-escalation, and relationship management.
- Participate in financial forecast exercises related to their Book of Business, including input to managing loss forecast.
- Effectively manage escalated issues and clients and provide direction.
- Demonstrate enhanced understanding and implementation of the Business Unit's strategic goals.
- Oversee the use of standard process workflows by the team.
- Function as a consultant and business partner to other groups within ADP.
- Train and mentor team members and identify development needs across the team, working with the Director to coordinate additional training as needed.
- Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods.
- Serve as an acting backup to the Senior Director, providing leadership, guidance, and direction to team members in the absence of the Director.
- Manage escalated issues and provide direction.
- Collaborate with peers to establish best practices.
- Analyze team statistics and prepare reports for the Director.
- Evaluate associates on performance and complete annual performance appraisals. Work in collaboration with associates to establish Individual Development Plans. Develop and administer corrective action and performance improvement plans. Hire/Fire authority in conjunction with Human Resources.
- May have budgetary responsibility.
- May have oversight of Workforce Management to include scheduling and succession planning.
- Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other Business Units.

**EXPERIENCE YOU'LL NEED**:_Required Qualifications_
- Bachelor's Degree preferred OR
- Equivalent Military experience
- At least five years of experience
- At least three years of people leadership experience.

**BONUS POINTS FOR THESE**:_Preferred Qualifications_
- HCM Certifications: Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP); PHR or SPHR
- Proficiency and in-depth knowledge of all pertinent ADP Human Resources, Payroll and Benefits policies and procedures
- Proficient in the latest web technologies and working knowledge of various operating systems
- Prior leadership training

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