Claims and Repair Manager

3 weeks ago

Hawthorne, United States Roadsurfer Full time

**Why roadsurfer?**
- ** TEAM SPIRIT & TEAM EVENTS**: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as barbecues or just an after-work get together at your station
- ** CAMPER BUDGET**:You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
- ** DISCOUNTS**: Use our Corporate Benefits Platform and Family & Friends Discounts
- ** PTO**: Enjoy up to 20 days of Paid Time Off per year to recharge
- ** PAY RANGE**: $60.000 - $70.000 USD annually ($28 - $33 USD hourly)

**The role - your passion**

Your responsibilities include but are not limited to:

- ** Damage Calculation**: You are responsible for evaluating damages and handling insurance claims.
- **Issuing Repair Orders**: You are responsible for issuing repair orders to our network of qualified workshops.
- **Cost Calculation**: You assess the damages to the vehicles and create cost estimates for the repairs. (Don’t worry if you haven't done this before; we’ll teach you.)
- ** Invoicing**: You send invoices to customers and handle any complaints. You are the point of contact for colleagues and external partners.

**What you need to surf the wave with us**
- ** Proxomity**: Ideally, you reside within close proximity to our rental stations (Los Angeles, Las Vegas, San Fracisco) to ensure timely and efficient commute if needed.
- ** Career Changers Welcome**: We welcome applicants from all industries. Prior experience in the automotive industry is required. You should have a strong interest in cars or even motorhomes.
- **Technical know-how**: Ideally, you have technical knowledge of our vehicles or have previous experience performing repairs yourself.
- ** Customer Orientation**: You should be able to provide excellent customer service and communicate effectively with customers. You are the first point of contact for our customers. Therefore, it is important that you have excellent communication skills and always act friendly and professional.
- **Affinity for Cars**: Your passion for cars is at the heart of this role. You should have a strong interest in cars and be willing to continuously learn. Your enthusiasm for cars will help you succeed in this role and provide our customers with the best possible service.

**Work conditions**:
**Ready to surf?**

**ABOUT #ROADSURFER**

As a #roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales - a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. We’re looking for motivated and passionate people whose hearts beat for campers. Wanna spread the roadsurfer spirit across the globe with us?

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