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Warranty Administrator

4 months ago

Hawthorne, United States Audi Hawthorne Full time
Job DescriptionJob Description

New Country Motor Car Group is looking for a skilled Automotive Warranty Administrator.  Our Warranty department assists with all aspects of dealership warranty responsibilities.  The Warranty Administrator will assist the  dealerships to improve performance and service quality. The Warranty Administrator assists in warranty submission, provides dealerships with warranty best practices to expand their knowledge of services and focuses on improving performance and processes in an effort to better support dealership operations.

Warranty Administrator Responsibilities:

  • Process warranty claims for payment in accordance with all manufacturer policies and procedures.  The administrator will review all repair orders for manufacturer compliance and correct any issues with dealership before submitting to manufacturer.
  • Ensure all returned claims are addressed proactively with dealership and corrected with manufacturer as quickly as possible.
  • Review open warranty Repair Orders as requested.  Provide the appropriate labor operations and compliance guidance to dealership and ensure guidelines are being followed at all times.  Respond promptly and directly with appropriate dealership staff with any updates to corrections needed to the repair orders. 
  • Warranty Administrator is responsive to reconcile the Warranty Receivables schedule for all outstanding amounts.  Warranty Administrator is responsible to identify issues, correct issues with appropriate dealership parties and submit correct documentation to the manufacturer.  This is an on-going expectation and to be maintained weekly.

Warranty Administrator Requirements:

  • High School Diploma or equivalent.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Previous automotive warranty experience required
  • Decisiveness and attention to detail.
  • Proficiency with necessary technology, including computers, Microsoft Office, etc.
  • Polite, professional and strong attention to detail
  • Ability to work well with others and maintain appropriate communications with multiple dealerships

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.