Patient Experience Associate

2 weeks ago


Rocklin, United States Luna Physical Therapy Full time

**Job Summary**:
The Patient Experience Associate plays a vital role in supporting our clinicians and their scoped patient experience situations This position is responsible for monitoring and documenting patient feedback and reviews, supporting clinicians in scoped patient experience situations, escalating complex patient experience issues to the Patient Experience Specialist or appropriate teams. In this role, excellent written and verbal communication is essential to support data tracking and collaboration. This position also participates in team meetings, data analysis, and projects as requested by the leadership team.

**Responsibilities include but are not limited to**:
Monitor and respond to patient feedback and reviews in a timely and professional manner

Support clinicians in scoped patient experience situations

Collaborate with Patient Experience Specialist & Senior Clinical Program Manager to escalate high urgency or complex situations

Document communication to support data tracking and analysis

Participate in team meetings, data review and analysis

Support projects as requested by the leadership team

Continuously evaluate patient feedback and identify areas for improvement

Ensure compliance with patient experience standards and regulations

**Job Qualifications**:
High school diploma or equivalent

Healthcare experience in customer facing role is a must

Excellent communication and interpersonal skills

Strong attention to detail and organizational skills

Ability to work independently and in a team environment

Experience with data entry and analysis preferred

Ability to maintain confidentiality and handle sensitive information in a professional manner

Willingness to work flexible hours, including evenings and weekends, as needed

LUNACORP1



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