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Field Implementation Coach

4 months ago

Lake Charles, United States State Farm Full time

Overview:
We are not just offering a job but a meaningful career Come join our passionate team

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more

Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team

**Responsibilities**:
The Field Implementation Coach (FIC)
- Proximity focuses on the adoption of State Farm marketing and technology processes to assist independent contract State Farm agents in reaching their objectives and enhancing the customer experience. The FIC will actively engage in ongoing face-to-face interactions with agents and team members to directly influence the adoption of crucial capabilities and drive behavioral changes that align with our business priorities. Support and agent interactions will also be provided through computer/video and phone channels.

**Field Implementation Coach**:

- Understands the needs of independent agents and maintains a high level of proficiency in influencing the adoption of marketing and technology processes with emphasis on leveraging digital tactics and tools.
- Executes on activations and deployments with Sales Leaders, Market Area Executive Leadership, Go To Market, and other stakeholders to provide integrated technology and system consulting for agents and agents' team members.
- Provides expert coaching, demonstrates strong influence, and maintains a results-oriented approach.
- Demonstrates a strong ability to continuously learn, adapt, and stay up to date with evolving processes and emerging technologies, while maintaining a high level of technical expertise across various technology platforms and initiatives.
- Partners with field leaders to drive adoption of enterprise initiatives and market area priorities.

Qualifications:
**Required Skills**:

- Learning Agility
- Technical Acumen Agent Office System Process
- Goal Setting
- Influence and Persuasion
- Process Adherence

**Additional Details**:

- Must maintain access to a method of transportation to satisfy job requirements, which includes traveling to State Farm locations (agents’ offices, market area offices, etc.).
- Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm.
- May be required to work irregular hours.
- Bachelor’s Degree or higher-level education is desired.
- Bilingual Spanish-speaking is desired.
- An understanding of insurance industry, competitive environment, and business area specific needs.
- An understanding of company operations and agency business practices and workflows.
- An understanding of State Farm marketing systems, digital marketing, product lines and the agent office environment.
- Ability to learn web and non-web programs to drive adoption and use of new systems and processes.
- Ability to gather, analyze, and interpret data and reports.
- Proficient in Microsoft Office Suite (especially Outlook, OneNote, Excel, and Word).
- Strong relationship building skills.
- Strong initiative with proven ability to work in a collaborative team environment.
- Strong written and oral communication skills.
- Enjoys working with others one-on-one and in group settings, both face-to-face and virtually, leveraging technological capabilities.
- Agency experience is preferred but not required, and not limited to:

- Improve sales and office processes to align with Enterprise priorities and Agent goals in multiple lines by providing agent support with marketing & technology process strategies.
- Ability to have conversations to identify gaps in processes and recommend tactics for agent selection and implementation to close gaps.
- Have technical expertise regarding all technology platforms: ECRM (Salesforce), Agency Business System (ABS), NECHO, Integrated Auto, Good Neighbor Connect, Drive Safe & Save, etc. and the ability to influence early adoption of other State Farm platforms and initiatives.

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