Hotel Front Desk Agent

RESPONSIBILITIES
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Make and confirm reservations
- Maintain a clean and tidy work space at all times
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Provide local information on restaurants, special sites, activities, etc.
- Transport guests using the hotel shuttle
- Resolve customer complaints and problems calmly and effectively
- Notify management of any serious issues that you cannot resolve
- Keep the hotel Market fully stocked and organized.
- Be available to work 2 overnight shifts every week 11pm-7am
- Be available to work 3 evening shifts every week 3pm-11pm

Pay: $15.50 - $16.50 per hour

Schedule:

- 8 hour shift
- Evening shift
- Night shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

License/Certification:

- Driver's License (required)

Shift availability:

- Overnight Shift (required)

Work Location: In person