Administrative Assistant

3 weeks ago

Yuma, United States Exceptional Healthcare Inc. Full time
Job DescriptionJob Description

The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.

Essential Duties & Responsibilities

  • Greet all patients as they arrive in a friendly, courteous, and professional manner
  • Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
  • Document in the computer system all necessary demographic, insurance, and financial information
  • Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
  • Responsible for photocopying records and documents for billing purposes
  • Perform clerical duties, including mail delivery, faxing, copying, and scanning
  • Responsible for answering, screening, and directing incoming phone calls
  • Collect co-payments or other applicable financial payments
  • Facilitate daily deposits and perform cash reconciliations
  • Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
  • Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information
  • Document patient volumes for the previous day
  • Maintain and compile reports and informational packets for distribution
  • Perform any job related to the registration process
  • Perform other duties as assigned

Safety/Infection Control

  • Demonstrate knowledge of and adhere to regulations and Emergency Center policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety, and hazardous materials

Performance Improvement Customer Service

  • Participate in performance improvement activities as necessary
  • Maintain confidentiality of patient-related issues and adhere to all HIPAA rules and regulations.
  • Demonstrate effective interpersonal skills
  • Treat all patients, visitors, and staff members fairly and with respect
  • Utilize effective communication methods and skills
  • Explain all procedures, treatments, and care while remaining aware of language barriers
  • Able to perform care in a non-judgmental manner and recognize discrepancies between patient and personal beliefs

Emergency Center Policy

  • Ensure personal appearance is business casual and professional at all times
  • Responsible for wearing Emergency Center identification at all times
  • Attend all Emergency Center required meetings and in-service education
  • Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments
  • Compliance with attendance standards
  • Demonstrate flexibility when changes in assignments are necessary

Schedule and Shift

  • PRN, WEEKEND, NIGHTS 
  • 12 Hour Shifts

Required Education and Experience

  • High school diploma or equivalent
  • 1-3 years office experience in a health care setting
  • 1-3 years with health care insurances including Workers Comp and MVA
  • Bilingual-Spanish/English
  • Previous customer service experience preferred
  • Must be able to effectively communicate with customers both in person and over the telephone
  • Must understand basic medical terminology
  • Basic computer skills

INDEHC

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