Residential Service Coordinator

3 weeks ago

Baltimore, United States VOLUNTEERS OF AMERICA CHESAPEAKE AND CAROLINAS, INC. Full time

**JOB SUMMARY
**Resident Services Coordinator I (RSC I) is responsible for developing, coordinating and monitoring the individual program plan for each resident assigned to them. This includes the intake-assessment-program review team process, employment-vocational-educational activities, and progress and treatment activities.

RESPONSIBILITIES
- Conduct intake procedures with assigned residents (e.g., review BOP regulations, Agency/program policies, rules & regulations regarding employment, privileges, contraband, conduct).
- Work with assigned resident(s) to develop & implement individual program plans, goals, & meet with residents on an on-going basis to ensure compliance (e.g. review program reports, logs regarding conduct, completion of assigned tasks, incident reports).
- Supervise, monitor, and document the needs of assigned residents identifying and coordinating appropriate activities and participation, in-house and in the community, including educational/vocational/ employment acquisition and performance activities. Ensure compliance with VOAC policies and procedures, and Federal Bureau of Prisons.
- Participate as needed in the provision of programs groups/classes, including counseling programs, T-DAT and out-patient treatment programs.
- Coordinate and monitor resident releases from VOAC including the development and verification of community release plans in compliance with program procedures.
- Maintain complete resident files on each assigned resident in compliance with program procedures, Federal Bureau of Prisons and ACA standards.
- Document and record case activities and reports via the electronic case management database; review case files to ensure on-going audit-ready status.
- Participate in Program Review Team Meetings.
- Act as an advocate for assigned resident(s) with outside entities, which provide needed programs & services (e.g., housing, employment, alcohol, substance abuse, prescription drugs) in order to determine client eligibility, ensure program criterion are met, identify barriers to success and ways to overcome such.
- Perform coverage duties as needed (e.g., conduct alcohol/drug testing, issue incident reports, maintain logs, files, records; screen visitors; respond to inquiries from family members, probation/parole authority authorities regarding violations).
- Drive on company business and/or transport clients as required.
- Participate in the provision of pre-service and in-service training for staff as directed.
- Maintain and demonstrate working knowledge of VOAC policies, procedures and operational procedures, as well as contractual obligations established by Federal Bureau of Prisons and ACA standards.
- Attend staff meetings and other VOAC work-related meetings and functions.
- Assist in ensuring the facilitys compliance with the American Correctional Associations standards for accreditation.
- Represent the program to the public, community agencies, and funding sources, professionally and appropriately.
- Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EFFECT ON END RESULT
- To maintain and improve resident programs and services.
- Enhancement of resident participation in the program and its services such that their individual needs can be met.
- To implement successful release planning to ensure residents smooth transition to community life.
- To facilitate and monitor residents participation and successful completion of the program.
- To assist in the operation of the facility to meet program goals and objectives appropriate to the needs of the residents and the requirements of the Federal Bureau of Prisons and American Correctional Association

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Qualifications**

**REQUIREMENTS**
- The RSC I position requires a Bachelors Degree in a field of human services, criminal justice, social work or other related field.
- With 1 year of employment experience in human services, corrections, or community
- based services provision with various populations is required.
- Experience with community corrections services is preferred.
- Ability to develop effective working relationships with residents, staff and community partners are also required.
- Strong organization skills, problem-solving skills and judgment are desired.
- Preference will be given to those with proven record keeping, report writing skills and other case management skills.

OTHER
- This position may require driving a company and/or personal vehicle. Must be privileged to

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