Front Desk Manager
2 weeks ago
**Job Title**: Front Desk Manager
**JOB DESCRIPTION**
The Front Desk Manager is primarily responsible for supervising front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.
**RESPONSIBILITIES AND DUTIES**
- Provide exceptional customer service by being engaging and taking a sincere interest.
- Training all new Front Desk Agents to provide exceptional customer service.
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Promote and sell special hotel programs.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and policies.
- Communicate all pertinent information to the manager on duty.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Assist other departments as needed.
**QUALIFICATIONS**
- Bilingual (English/Spanish) preferred, but not required.
- Sales background preffered.
- Hotel Experience: 3 years (required)
- Hotel Supervision/Leadership: 1 year (required)
- Four-year college degree in a related field, and/or equivalent experience in a related field preferred.
- Experience in hotel or business management in a service-related industry, including Rooms Division or accommodation.
- Operations management experience with a demonstrated track record of developing and leading a team.
- Encompass high levels of financial literacy with Profit & Loss Accountability, and Budget/Expense Management.
- High-quality written and verbal communication skills are essential.
- Meet tight timeframes without compromising customer service or accuracy.
- Demonstrate initiative in problem-solving, is receptive and open to new ideas, and can adjust and respond accordingly.
- Experience with database management systems and MS Office suite.
- Must possess a valid driver's license.
Pay: $20.00 - $23.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
**Experience**:
- Hotel Front Desk: 1 year (required)
Work Location: In person
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