Front Desk Manager

2 weeks ago


Santa Ana, United States Comfort Inn and Suites Full time

**Job Title**: Front Desk Manager

**JOB DESCRIPTION**

The Front Desk Manager is primarily responsible for supervising front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.

**RESPONSIBILITIES AND DUTIES**
- Provide exceptional customer service by being engaging and taking a sincere interest.
- Training all new Front Desk Agents to provide exceptional customer service.
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Promote and sell special hotel programs.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and policies.
- Communicate all pertinent information to the manager on duty.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Assist other departments as needed.

**QUALIFICATIONS**
- Bilingual (English/Spanish) preferred, but not required.
- Sales background preffered.
- Hotel Experience: 3 years (required)
- Hotel Supervision/Leadership: 1 year (required)
- Four-year college degree in a related field, and/or equivalent experience in a related field preferred.
- Experience in hotel or business management in a service-related industry, including Rooms Division or accommodation.
- Operations management experience with a demonstrated track record of developing and leading a team.
- Encompass high levels of financial literacy with Profit & Loss Accountability, and Budget/Expense Management.
- High-quality written and verbal communication skills are essential.
- Meet tight timeframes without compromising customer service or accuracy.
- Demonstrate initiative in problem-solving, is receptive and open to new ideas, and can adjust and respond accordingly.
- Experience with database management systems and MS Office suite.
- Must possess a valid driver's license.

Pay: $20.00 - $23.00 per hour

Schedule:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel Front Desk: 1 year (required)

Work Location: In person


  • Dental Front Desk

    5 days ago


    Santa Ana, United States Orange Coast Dental Full time

    Great office in central orange county location with only on general dentist looking for an additional front office staff member, Job Overview: **Duties**: - Greet patients and visitors in a professional and friendly manner - Answer phone calls and direct them appropriately - Schedule patient appointments and maintain calendars - Verify insurance...

  • Front Desk Associate

    4 weeks ago


    Santa Ana, United States Hat Box Find Full time

    **Job Title**: Front Desk Associate **Location**: Santa Ana, CA **Company**: Hat Box Find We are seeking a friendly, organized, and customer-focused Front Desk Associate to join our team. The Front Desk Associate will be the first point of contact for our clients and visitors, providing exceptional service and administrative support. This role requires...


  • Santa Ana, United States Questify Fitness Full time

    Job DescriptionJob DescriptionDescriptionAt Questify Fitness, we’re not just a gym; we’re your partner on your journey to a healthier, happier, and more vibrant life. Whether you’re a seasoned fitness enthusiast or taking your first steps towards a healthier lifestyle, we’re here to support you every step of the way.Job Description:Questify Fitness,...


  • Santa Ana, United States Engagea Comm Full time

    Job DescriptionJob DescriptionDescriptionAt Engagea Comm, we pride ourselves on being more than just a marketing agency; we are your strategic partner in growth. We understand that every brand is unique, and that’s why our approach is tailored to meet the specific needs and aspirations of each client. Job Description:  Engagea Comm is currently seeking a...

  • Night Auditor

    1 day ago


    Santa Ana, United States DoubleTree by Hilton - Orange County Airport Full time

    We are looking to fill a full-time position. It will be 3 days a week as a Front Desk Agent & 2 days a week as a Night Auditor. As a Front Desk Agent, you will serve as our Guests’ first point of contact and manage all aspects of their accommodation. As a Night Auditor, you will work overnight to run the audit and turn over the day. Front Desk Agent &...


  • Santa Ana, United States ABC Santa Ana Day Health Center Full time

    Job DescriptionJob DescriptionFront Desk for senior health center - MUST SPEAK VIETNAMESE AND ENGLISH.Senior Health Center looking for front desk reception with extensive computer knowledge.  Seeking someone reliable and motivated to help the Vietnamese community.Responsibilities include, but not limited to the followings:1.  ** Front desk reception -...

  • Front Desk

    7 days ago


    Santa Ana, United States Marriott International Full time

    Additional Information Pay: $19.15-$19.55/hour, Part-Time Job Number 24085953 Job Category Rooms & Guest Services Operations Location Courtyard Costa Mesa South Coast Metro, 3002 S Harbor Blvd, Santa Ana, California, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...


  • Santa Clara, United States Marriott Full time

    **Job Number** 23181661 **Job Category** Rooms & Guest Services Operations **Location** Santa Clara Marriott, 2700 Mission College Boulevard, Santa Clara, California, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible...

  • Front Desk

    6 days ago


    Santa Ana, United States Courtyard Costa Mesa South Coast Metro Full time

    Additional Information Pay: $19.15-$19.55/hour, Part-TimeJob Number 24085953Job Category Rooms & Guest Services OperationsLocation Courtyard Costa Mesa South Coast Metro, 3002 S Harbor Blvd, Santa Ana, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just...

  • Front Desk

    1 week ago


    Santa Ana, United States Marriott International Part time

    Additional Information Pay: $19.15-$19.55/hour, Part-TimeJob Number 24085953Job Category Rooms & Guest Services OperationsLocation Courtyard Costa Mesa South Coast Metro, 3002 S Harbor Blvd, Santa Ana, California, United States VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about...

  • Front Desk

    1 week ago


    Santa Ana, California, United States Courtyard Costa Mesa South Coast Metro Full time

    Additional Information Pay: $19.15-$19.55/hour, Part-TimeJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Costa Mesa South Coast Metro, 3002 S Harbor Blvd, Santa Ana, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving...


  • Santa Nella, United States Hotel Mission de Oro Full time

    **Hotel Front Desk Mission Statement** "To provide guest with an exceptional hotel experience by providing a pleasant check in, within a timely manner, while accommodating any special requests to meet all of their traveling needs. Starting Hourly Rate $16.50hr. **Hotel Front Desk Clerk duties and responsibilities** Hotel Front Desk Clerks provide the...


  • Santa Ana, United States XTalk Prep Full time

    Job DescriptionJob DescriptionDescriptionDescription:As a Front Office Representative at XTalk Prep, you will serve as the face of our company, providing excellent customer service to all clients and visitors. You will be responsible for managing the front desk area, handling inquiries, and ensuring a smooth flow of operations in the office.Key...

  • Front Desk Supervisor

    16 hours ago


    Santa Fe, United States Auberge Resorts Full time

    Company Description Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual...


  • Rancho Santa Fe, California, United States The Inn at Rancho Santa Fe Full time

    Job SummaryThe Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to...

  • Front Desk Agent

    2 days ago


    Santa Fe, United States Esperanto Full time

    Esperanto Development LLC. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Esperanto Development achieves superior operating results through its strong commitment to...

  • Front Desk Supervisor

    11 hours ago


    Santa Rosa, United States Vintner’s Resort Full time

    Vintners Resort is a full-service hospitality experience surrounded by 92 acres of vineyards, complete with a 78-room hotel with vineyard view rooms, a full-service event center, multiple wedding venues, the award-winning John Ash & Co. Restaurant, River Vine Café, The Front Room Bar & Lounge and the state-of-the-art Vi La Vita Spa. Learn more about us at...

  • Front Desk Supervisor

    6 hours ago


    Santa Fe, United States Bishop's Lodge Full time

    Job DescriptionJob DescriptionCompany DescriptionSettled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through...


  • Santa Fe, United States Auberge Resorts Full time

    Company Description Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual...


  • Santa Fe, United States Auberge Resorts Full time

    Company Description Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual...