2nd Shift Hotel Guest Services

2 weeks ago

Grandville, United States Country Inn and Suites Full time

**Job Title**:Front Desk Agent

**Job Summary**:Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

**Job Duties**:

- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Knows daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customers’ privacy.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.

**Qualifications**:

- High school diploma or equivalent.
- Previous hotel-related experience preferred.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Skilled in the use of front office equipment.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.

**Job Types**: Full-time, Part-time

Pay: From $15.00 per hour

Schedule:

- 8 hour shift

Work setting:

- In-person

**Experience**:

- Hotel Experience: 1 year (preferred)
- Customer Service: 1 year (preferred)

Ability to Relocate:

- Grandville, MI 49418: Relocate before starting work (required)

Work Location: In person

  • 2nd Shift Custodian

    Found in: Whatjobs US C2 - 22 hours ago

    Grandville, United States ABM Industries Inc. Full time

    The Cleaner position provides the cleaning and upkeep of an assigned area.Essential Functions* Cleans and maintains buildings/facilities. Performs heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish.* Notifies managers concerning the need for minor or major repairs or additions to building operating...

  • Cleaning- Grandville Public Schools: $16.00- $16.50

    2 days ago

    Grandville, United States Enviro-Clean Services, Inc Full time

    Cleaning - Grandville Public Schools: $16.00- $16.50 **Key Responsibilities**: - Sweeping, dusting, mopping & vacuuming - Event setup & teardown - Trash removal - Restroom cleaning - Disinfecting major touchpoints - Cleaning cafeterias, locker rooms, classrooms, stairwells - Other routine housekeeping tasks **Join Our Team at Grandville Public...

  • Event Coordinator

    3 days ago

    Grandville, United States Jacobs Financial Services Full time

    **About us** **Job Summary**: **Responsibilities**: - Execute tasks related to our dinner and educational seminars 2-4x/ week in the evenings - Assist with event related planning including to but not limited to: A/V set up, registration, scheduling, etc. - Provide exceptional guest services before, during, and after events - Collaborate with internal teams...

  • Shift Leader>

    1 week ago

    Grandville, United States BIGGBY COFFEE Full time

    BIGGBY COFFEE - 4533 Ivanrest Sw - [Restaurant Shift Manager / FT & flexible PT schedules available] - As a Shift Leader at Biggby Coffee, you'll: Possess leadership skills; Love providing great service and working with people; Be passionate about great coffee while having fun at work; Possess the capacity to stay focused and positive while overseeing your...

  • Med Tech Caregiver

    1 week ago

    Grandville, United States CSIG Holding Company - Corporate Account Full time

    Care Specialist / Caregiver Leisure Living - Grand Village Assisted Living and Memory Care3939 44th St SW, Grandville, MI 49418Med Tech Training Wages On-Demand allowing early access to your earned wages before paydayGrowth Opportunities $1.00 Shift Differential for 2nd Shift$1.75 Shift Differential for 3rd Shift High school diploma/GED is required POSITION...

  • Med Tech Caregiver

    1 week ago

    Grandville, United States Leisure Living Full time

    Job DescriptionJob DescriptionCare Specialist / Caregiver Leisure Living - Grand Village Assisted Living and Memory Care3939 44th St SW, Grandville, MI 49418Med Tech Training Wages On-Demand allowing early access to your earned wages before paydayGrowth Opportunities $1.00 Shift Differential for 2nd Shift$1.75 Shift Differential for 3rd Shift High school...

  • RESTAURANT SHIFT MANAGER

    Found in: Careerbuilder One Red US C2 - 5 days ago

    Grandville, MI 49418, USA, United States Noodles World Kitchen Full time

    Noodles World Kitchen - 3871 Rivertown Parkway SW, Suite A [Shift Leader] As a Restaurant Shift Manager at Noodles World Kitchen, you'll: Lead the restaurant during a shift; Surprise guests with the experience; Ensure your team of rock stars is exceeding the expectations of each guest; Ensures all tasty noodles and veggies are stocked & stored; Maintains...

  • Sales Associate

    Found in: Lensa US P 2 C2 - 6 days ago

    Grandville, United States Spencer Gifts Full time

    Spencer's - JobID: J3N4F16KZSG5XP50DY9 [Retail Sales / Store Assocaite / Cashier] As a Sales Associate @ Spencer's, you'll: Maintain Guest Services; Efficiently operate POS, maintaining security of cash; Support the Store Management Team by generating sales, conducting housekeeping, merchandising, signing, pricing, POS operations and loss...

  • Lead Server Grandville, MI

    1 week ago

    Grandville, United States CareerBuilder Full time

    Job Title: Lead Server Company: Rivertown Ridge About Rivertown Ridge: Rivertown Ridge is a premier independent living/assisted living/memory care community committed to providing exceptional senior living experiences. Our community emphasizes a holistic approach to well-being, combining luxurious amenities, compassionate care, and a vibrant social...

  • Retail Merchandiser

    6 days ago

    Grandville, United States Kalamazoo Garden Solutions Full time

    As a Live Good **Merchandiser,** you will assist with displaying and watering plants indoors and in the Garden Center of a large national retailer. This is a rewarding role for anyone who enjoys plants or working outdoors! Great opportunity to gain experience with flowers, retail merchandising, and customer service. Merchandisers at Kalamazoo Garden...

  • Part Time Clerical

    5 days ago

    Grandville, United States Mailbox Forwarding Full time

    **Position Summary: A Commercial Mail Receiving Agency in Grandville is seeking a part-time worker to label and scan postal mail so customers can view it online. No answering phones involved. No evenings or weekends.** **Required Knowledge, Skills, and Abilities**: Familiarity with computers, and using the numeric keypad Attention to detail, accuracy when...

  • Templator

    2 days ago

    Grandville, United States Premier Granite and Stone, LLC Full time

    **Position**: Templator **Reports To**:Lead Templator **Company Summary**: Premier Granite and Stone is one of the leading countertop fabricators in West Michigan and is among the best in the industry because of our values and service standards for our clientele. Premier is constantly refining and improving what we do daily through honest, transparent and...

  • Bartender

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Grandville, MI 49418, United States Logan's Roadhouse Full time

    Logan's Roadhouse - 4425 Canal Ave. S.W. [Beverage Server / Banquet Attendant] As a Bartender at Logan's Roadhouse, you'll: Be responsible for suggestive selling and serving of alcoholic and non-alcoholic drinks following standard recipes; Provide guest service with a sense of timing...Hiring Immediately >>