988 Crisis Counselor

7 days ago

Columbia, United States Grassroots Crisis Intervention Full time

**Position Summary**:
**These positions work a hybrid schedule as 3 days on-site and 2 days remote. Positions require mandatory orientation and training for 5 weeks on site in Columbia, MD prior to testing for eligibility to work hybrid schedule.**

**Available shifts are as follows**:

- **Thursday - Monday; 8am - 4pm**:

- **Friday - Tuesday; 4pm
- 12am**:

- **Sunday - Thursday; 8am - 4pm**:

- **Sunday - Thursday; 4pm - 12am**:

- **Tuesday - Saturday; 4pm - 12am**
- Bachelor’s Degree from an accredited school with a minimum of 120 college credits in Social Work or mental health related field.
- One year of community mental health experience is highly desired or lived experience.
- Computer skills with various software - Microsoft Products proficient skills required.
- Crisis Worker Certification preferred. Requirement to complete Crisis Worker Certification within 12 months of hire.

**Position Responsibilities**:

- Can work in a highly stressful environment that deals with frequent suicidal callers.
- Assess each caller’s presenting problem, support systems, coping skills, and level of emergency to determine appropriate intervention.
- Intervenes appropriately with callers who present imminent danger to self or others, including assessing lethality and taking necessary steps to intervene.
- Access bed registry and other resources to connect callers to services.
- Comply with the GBRICS Crisis Standards in providing services to the community.
- Adhere to Lifeline Standards, Crisis Now Standards, and appropriate accrediting bodies best practices when providing services.
- Participate in regularly scheduled supervision and debriefing sessions as appropriate.
- If self-identified as a peer, participate in regular peer support sessions.
- Comply with the organization’s Secondary Trauma Prevention policy.
- Adhere to annual training requirements.
- Does an assessment of each caller/walk-in to determine the appropriate means of intervention.
- Achieves good closure on contacts with recommendations or arrangements for follow-up calls, walk-in, or referral to other agencies as needed.
- Is familiar with resources and provides information and referral to clients requesting information.
- Completes follow-ups for all required calls.
- Completes thorough documentation for all calls (incoming & outgoing) and face-to-face interactions. Documentation must be at 100% completion rate and be input in the electronic system at the latest before the end of the shift. Live documentation is strongly recommended.
- Professionally document consumer demographic data and interactions within designated database/databases.
- Follow-up with clients to monitor and track successes and concerns.
- Respect each participant’s privacy rights under HIPAA and other applicable laws and regulations during the provision of services.
- The program will provide daily ongoing monitoring of calls to ensure quality. The expectation is for care control specialists to score a minimum of 75% on the quality evaluation.
- Completes weekly quality evaluation process.
- Arrives for shift on time and properly attired.
- Participates in a brief meeting at the beginning of the shift to review shift business including status of EOS, expected walk-ins, alerts, etc.
- Acts as a liaison between Crisis lines and other crisis programs, such as Shelter, Cold Weather Shelter, Code Blue Staff, Day Resource Center, Springboard, etc.
- Assures that the lobby, counseling, and open EOS rooms are clean. If the rooms are not clean, the care control specialist will clean the space.
- Assures that the Care Control Operations Room is properly stocked with copies of paperwork, linens, toiletries, etc. If supplies are running low, the care control specialists will restock the room.
- Responsible for ensuring that the Care Control Operations Room is in clean and organized condition for the incoming shift.
- Assist in training new Care Control staff.
- Meet with Crisis Line Supervisors and Program Manager regularly to discuss program operations, concerns, and potential improvements.
- Other duties as requested and required.
- Assist coordination of services for Code Blue and Cold Weather Shelter Clients\ Other duties as assigned, required, or needed.

**Agency-wide Responsibilities**:

- Participates in supervision, in-service training, and staff meetings.
- Maintains good working relationships with co-workers and positively contributes to group morale.
- Completes all administrative duties including time sheets, leave requests, etc. on time.
- Uses appropriate channels of communication to resolve conflicts with other staff.
- Interacts with staff, clients, and visitors in a professional and courteous manner.

**Skills and Abilities**:

- Ability to work independently with confidence, as well as work as an integral part of a team of professionals.
- Must be mature, empathetic, flexible, and adaptable to varying situations and coverage needs.
- Reliable and able to adhe

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