988 Crisis Counselor
7 days ago
Job description
Position Summary:
On-Site shifts:
-
Friday
Tuesday; 4pm 12am:
Sunday
- Thursday; 4pm
- 12am:
- Sunday; 12am
8am**
Primary Responsibilities: Can work in a highly stressful environment that deals with frequent suicidal callers. Assess each caller's presenting problem, support systems, coping skills, and level of emergency to determine appropriate intervention. Intervenes appropriately with callers who present imminent danger to self or others, including assessing lethality and taking necessary steps to intervene. Access bed registry and other resources to connect callers to services. Comply with the GBRICS Crisis Standards in providing services to the community. Adhere to Lifeline Standards, Crisis Now Standards, and appropriate accrediting bodies best practices when providing services. Participate in regularly scheduled supervision and debriefing sessions as appropriate. If selfidentified as a peer, participate in regular peer support sessions. Comply with the organization's Secondary Trauma Prevention policy. Adhere to annual training requirements. Does an assessment of each caller/walkin to determine the appropriate means of intervention. Achieves good closure on contacts with recommendations or arrangements for followup calls, walkin, or referral to other agencies as needed. Is familiar with resources and provides information and referral to clients requesting information. Completes followups for all required calls. Completes thorough documentation for all calls (incoming & outgoing) and facetoface interactions. Documentation must be at 100% completion rate and be input in the electronic system at the latest before the end of the shift. Live documentation is strongly recommended. Professionally document consumer demographic data and interactions within designated database/databases. Followup with clients to monitor and track successes and concerns. Respect each participant's privacy rights under HIPAA and other applicable laws and regulations during the provision of services. The program will provide daily ongoing monitoring of calls to ensure quality. The expectation is for care control specialists to score a minimum of 75% on the quality evaluation. Completes weekly quality evaluation process. Arrives or shift on time and properly attired. Participates in a brief meeting at the beginning of the shift to review shift business including status of EOS, expected walkins, alerts, etc. Acts as a liaison between Crisis lines and other crisis programs, such as Shelter, Cold Weather Shelter, Code Blue Staff, Day Resource Center, Springboard, etc. Assures that the lobby, counseling and open EOS rooms are clean. If the rooms are not clean, the care control specialist will clean the space. Assures that the Care Control Operations Room is properly stocked with copies of paperwork, linens, toiletries, etc. If supplies are running low, the care control specialists will restock the room. Responsible for ensuring that the Care Control Operations Room is in clean and organized condition for the incoming shift. Assist in training new Care Control staff. Meet with Crisis Line Supervisors and Program Manager regularly to discuss program operations, concerns, and potential improvements. Other duties as requested and required. Assist coordination of services for Code Blue and Cold Weather Shelter Clients Other duties as assigned, required, or needed.
Agency-wide Responsibilities:
- Participates in supervision, inservice training, and staff meetings.
- Maintains good working relationships with coworkers and positively contributes to group morale.
- Completes all administrative duties including time sheets, leave requests, etc. on time.
- Uses appropriate channels of communication to resolve conflicts with other staff.
- Interacts with staff, clients, and visitors in a professional and courteous manner.
Education and Experience:
- Bachelor's Degree from an accredited school with a minimum of 120 college credits in Social Work or mental health related field.
- One year of community mental health experience is desired or lived experience.
- Computer skills with various software
- Microsoft Products proficient skills required.
- Crisis Worker Certification preferred. Requirement to complete Crisis Worker Certification within 12 months of hire.
Skills and Abilities:
- Ability to work independently with confidence, as well as work as an integral part of a team of professionals.
- Must be mature, empathetic, flexible, and adaptable to varying situations and coverage needs.
- Reliable and able to adhere to schedules based upon call center needs.
- Ability to consistently adhere to call center program policies and procedures.
- Excellent oral and written communication skills.
- Ability to function successfully in an environment requiring immediate response to urgent situa
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