Account Manager

3 weeks ago


Maricopa County AZ, United States DBS Building Solutions Full time

**About DBS Building Solutions**:
DBS Building Solutions is a leading provider of comprehensive building maintenance services. With a commitment to excellence, we help our clients maintain efficient and comfortable environments. As we continue to grow, we are seeking a motivated and skilled individual to join our team as an Account Manager in our Arizona territory (Maricopa County).

**About the Position**:
Join our team as an Account Manager and take charge of ensuring customer satisfaction within your designated region. In this role, you will play a pivotal part in delivering exceptional customer service to both accounts and vendors, serving as the primary point of contact and fostering strong relationships between the two. Your focus will extend beyond maintaining existing relationships, as you will also be responsible for identifying opportunities to upsell additional services to our valued customer base.

**Key Responsibilities**:

- Evaluate and choose the most suitable vendors for accounts, considering their work history and other relevant factors.
- Coordinate and lead new account orientations, facilitating smooth interactions between our customers and vendors.
- Research and address customer inquiries and complaints promptly and effectively.
- Monitor and coach vendors to uphold a high standard of service delivery.
- Execute crew changes when necessary to address subpar performance.
- Actively promote and sell additional services to both existing customers and potential clients.
- Maintain accurate and up-to-date records in our CRM system.
- Prepare and submit billing forms to the office for various transactions, including new starts, crew changes, cancellations, increases, decreases, and additional services.

**Compensation Details**:
This position is an exempt “at will” (salaried) position, with the following pay structure:
**Salary**
- $55,000 annually

**Monthly Commissions & Incentives**
- Additional Service Sales_
- 16% of DBS’ retained amount (fees)
- Percentage increase as sales goals are met and exceeded.
- Account Sales/increases_
- 50% commission (50% of monthly billing amount - 1 time)
- An additional 15% for self-generated accounts

**Monthly Attrition Bonus**
- Tier 1: $500/mo - when monthly attrition is below 2.00%
- Tier 2: $750/mo - when monthly attrition is below 1.25%

**Quarter Attrition Bonus**
- $1,500 - when quarterly attrition is below 2.00%

**Other Benefits**
- $700 per month for vehicle expenses
- Company-sponsored savings account
- Smartphone & laptop to be provided
- 1 week (5 working days) paid vacation
- 1 week (5 working days) paid sick & safe time
- 9 paid holidays
- Mileage reimbursement

**Total first year compensation for this role is $65,000 - $75,000.**

Pay: $65,000.00 - $75,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Mileage reimbursement
- Paid time off
- Paid training

Experience level:

- 2 years

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus opportunities
- Performance bonus
- Retention bonus

Travel requirement:

- No travel

Work Location: On the road



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