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Admission Representative

2 months ago

Houston, United States Nord Anglia Education Full time

**Date**:25 Jun 2024**Location**:Houston, US**Job ID**:2924**School**:The Village School**Company**:Nord Anglia Education- The Village School is a private college preparatory school for grades Early Childhood through High School. Our High School offers the International Baccalaureate Diploma program and boarding opportunities through the Nord Anglia Boarding program.- The Village School is an international community in Houston, Texas, providing a world-class education to our private day and boarding school students. We adhere to the highest academic standards, developing lifelong learners and global citizens who think critically, collaborate genuinely, and give of themselves generously. Ranked nationally for STEAM education and for the diversity of our international student body. Proud member of the Nord Anglia Education global network of schools.Job Description

**Lead Management**
- First touch admissions (all calls will go through the admissions assistant first if parent has not been assigned an admissions officer)
- Leveraging CRM (SalesForce) and utilizing BLANT technique, make 1st call and subsequent follow-up calls throughout the day until lead is qualified or unqualified
- Pass qualified leads with detailed notes to appropriate admissions officer
- Leads with no activity in < 10 days cleared every a.m.
- Leads unconverted cleaned up everyday
- Take all admissions calls not assigned to an officer and route to appropriate person

**Visit Management**
- With input from Enrollment Officers
- Schedule tours
- Create differentiated SWAG bags by age/audience

**Document Collection to Improve Velocity**
- Formsite management
- Tracker management
- Job Description Continued

**Develop/Manage Nurturing Campaigns w/ Marketing Across The Pipeline**
- Welcome calls to new families explaining next steps, assisting with download of app. and timeline of activities
- With input from admissions create nurture calendar by audience (lost, stuck in app., not enrolling, etc )
- Create 30/60/90 program to touch new families one week after start (including but not limited to: personal phone call week 1; new parent admissions survey 30 days; thank you mailer 60-days; personal phone call 90 days)

**Re-Enrollment Assistance**
- Inbox management (more than 100 tickets at any given time must be responded to within 24 hours)
- Ticketing system resolution (with input from Admissions officer, the Business Office and parents, manage each case from first touch through resolution)
- Spreadsheet maintenance (download report from IT and update each morning)
- Make calls and log notes on each family who has not re-enrolled after deadline
- SalesForce contract revisions (update, amend and resend CRF and/or contracts as needed)
- Event development/hosting (carpool flyers/giveaways, re-enrollment gift, re-enrollment help events, etc...)

**Data Management**
- SalesForce reporting (leveraging the data provide team members with weekly updates on pipleline and conversion rates by admissions officer)
- Tableau weekly review and resolution with regional team (Dimi)/CPPIB(Katrina)
- iSams KPI reports run and resolve issues with IT (Laura)
- Power BI weekly review and data management/reporting results weekly back to MAC team
- Job Description

**Admissions Event Development/Management**
- With VSPA create, market and host monthly new parent coffees
- Determine amount based on registration and order F&B
- Identify/obtain space through community relations
- Develop w/ marketing manager promotional materials
- Determine need, create and track w/ communications manager registrations
- Ensure Division Directors are aware/in attendance (send calendar invite)
- Manage event day of
- Develop follow-up campaign and execute

**Lead STEAM Day and Spring Day Open Houses**
- Host kick-off meeting to develop concept for the Open House and set timeline and responsibilities
- Host weekly mtg. six weeks prior to event to keep everything on track
- Obtain buy-in from all divisions and key players
- With marketing mgr. and admissions create/execute promotional campaign
- Determine need, create and track w/ communications manager registrations
- Set up and find resources for day of event (registration desk, student ambassadors, etc...)
- With communications manager determine event speakers/ensure they are aware and in attendance (develop bullet points for keynote speakers0
- Manage all logistics day of event
- Develop follow-up campaign and execute
- And other duties as determined.
- Qualifications
- High-level communications skills both written/verbal
- Ability to build rapport over the phone and not be afraid to ask/respond to difficult questions
- Strong organizational/process skills with ability to create processes that have never existed and sell said process to a team for implementation
- Team player with cross-functional/collaborative experience
- Ability to quickly pick up knowledge about The Village School and its competitors
- Basic sales skills a plus
-