CRM Analyst

**ABOUT SIMPLEVIEW**:
Simpleview is a software development, data analytics, and digital marketing firm that supports destination marketing organizations to reach their tourism marketing goals with first-in-class digital products and services. We believe our customers - towns, cities, states, and nations across the globe - have a role to play in creating great experiences for visitors, for the people who call them home, and for businesses and workers who rely on travel to sustain their local economies.

We are looking to add to our professional, dedicated, and hard-working team an independent, talented, top-notch **CRM Analyst** **with a great work ethic who thrives in organizations that constantly adapt and evolve. Preference will be given to applicants that meet requirements and are located in or around Tucson, AZ.

**JOB SUMMARY**:
**RESPONSIBILITIES**:

- Respond to client inquiries in a knowledgeable and timely manner.
- Perform tasks to ensure user acceptance and data quality assurance of client projects.
- Review and research client data and system usage.
- Conduct and document client calls.
- Communicate with internal departments to facilitate a smooth customer journey.
- Manage assigned work requests in a timely manner to ensure SLAs are met.
- Maintain a positive relationship with all Simpleview clients.
- Conduct client product trainings.
- Complete Simpleview's internal training programs within a designated time frame.
- Educate client industry and product best practices.
- Serves as the primary point of contact with the customer.
- Maintain baseline knowledge of all Simpleview products and integrations.
- Responsible for client retention and growth as needed.
- Serves as a trusted advisor to customers, advising on best practices and building to meet customer business objectives and improve performance.
- Document and report product issues and defects to the Product team.

**REQUIREMENTS**:

- Solid attention to detail.
- Excellent customer service skills.
- Diligent work ethic in a fast-paced environment.
- Effective written and verbal communication skills.
- Must provide clear communication to Lead CRM Analyst.
- Analytical and problem-solving skills are required for this position.
- Occasional travel to Simpleview Headquarters and/or client locations may be required.
- Solid presentation skills are preferred.

**Qualifications**:

- Bachelor's degree preferred or equivalent experience.
- Past experience with CRM systems or the tourism industry is preferred.
- Experience with Microsoft Office Suite required (Excel, Outlook, and Word).
- Bilingual preferred.
- Minimum 2 years previous customer service experience preferred.

**Performance Metrics**:

- Adherence to department timekeeping requirements.
- Meet department SLAs.
- Adherence to Simpleview's mission statement and core values.
- Document client interactions.

Please submit your resumes using the** APPLY NOW** function below.

Simpleview provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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