Operations Manager

2 weeks ago

Scottsdale, United States CHMF, LLC Full time

**Sky Zone - Who are we?**
- Sky Zone is the world’s first indoor trampoline park. We’re the inventors of “fun fitness” and the makers of trampolines as far as the eye can see.
- We’re the people that create moments that matter and experiences that last. A place where children, teens, and even parents can shake up the norm and play

**What is a Operation’s Manager?**
- An individual that is willing to take responsibility and stay until the “job is done”.

**Team Members & Customer Service**

*Be a hands-on leader and role model able to support the team by executing any park position as needed. *Develop Park Managers and Team Leads. *Create a positive park culture by recognizing accomplishments and learning what motivates team members so we can be successful together. *Own and oversee all phases of employment including hiring, training, and each employee’s potential for growth as well as discipline and termination of team members as necessary. *Manage and create employee schedule based on park needs and scheduled events. *Be an effective park liaison through consistent communication across all departments. *Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience while they’re at the park. *The Operation’s Manager will be responsible for handling all customer service issues in a professional manner as well as completing all necessary follow up and required documentation.

**Revenue & Expense Management**

*Drive the achievement of park revenue goals in the areas of membership sales, birthday parties, and special events. *Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies. *Develop Sales Associates to execute a successful sales process and learn effective sales strategies. *Ensure Sales Associates, Party Hosts, Team Leads and Managers understand their key performance goals.

**Facility Compliance & Safety**

*Oversee and evaluate the efficiency and effectiveness of each department, implement processes accordingly. *Ensure all team members are properly trained in appropriate safety precautions, responses, and reporting as well as adhering to all company safety requirements. *Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational. Complete related work orders, maintenance reports, or additional required documentation and close any attractions if necessary. *Complete inventory reports for facilities, parties, food & beverage, and vending.

**This is a great opportunity for someone who...**

*Is 20 years of age or older. *Has completed their high school diploma or equivalent education. *Minimum of 1 year of overall management experience. *Experience in a high customer volume recreation, fitness, retail, restaurant, hospitality, or related environment. *Is able to stand for long periods of time and lift a minimum of 20 pounds. *Possesses basic proficiency in technology such as Microsoft Office Suite and Point of Sale (POS) systems. *Is available to work nights, weekends, and holidays as needed. *Is results-driven, reliable, detail-oriented, and organized

**Job Type**: Full-time

**Salary**: $45,000.00 - $65,000.00 per year

**Benefits**:
*Health insurance *Dental insurance *Vision insurance *Employee Discount

**Schedule**:
*8 hour shift *Holidays *Days, Evenings and Weekends

**Supplemental pay types**:

- Quarterly Bonus pay opportunity

Available shifts and compensation: We have available shifts all days of the week. Compensation is $20.00 - $25.00/hour.

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