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Automotive Express Service Advisor

3 months ago


Lancaster, United States Jones Honda Full time

Job Summary
The Automotive Express Service Advisor at Jones Honda is responsible for advising customers on the services and products needed for their vehicle while providing excellent customer service. This position will coordinate with the Service Department to provide the highest level of customer satisfaction in an efficient and timely manner.

Compensation & Benefits
This is a full time, hourly position. Benefits for this position include:

- Medical
- Dental
- Vision
- Company paid life insurance
- Aflac Insurance
- 401k plan
- 401k matching,
- Paid time off and holiday pay.
- Employee Discount

**Responsibilities**:

- Greeting customers and scheduling service
- Advocating for customer needs
- Identifying solutions and providing options
- Monitoring customer repair orders
- Upselling services, products, and accessories
- Ensuring customer satisfaction
- Maintaining a professional and welcoming environment

**Requirements**:

- 2+ years in a customer service role a plus
- Ability to use computer systems for input, accessing, and retrieval of information
- Strong communication and interpersonal skills
- Excellent problem-solving skills
- Team-oriented work ethic
- Ability to work in a fast-paced environment

EEOC Statement