Frederick Community Engagement Manager

4 weeks ago

Frederick, United States Spectrum Support Inc Full time

Spectrum staff provides support for many aspects of life for people with intellectual and developmental disabilities. Their goal is to assist individuals in understanding their WHY. WHY is our purpose, cause, or belief-the driving force behind everything we do.

In this role, managers will support Direct Support Professionals (DSPs) to take tangible action every day to work towards one or more individual's WHY and Live their Best Life with as much independence as possible. Managers support DSPs to make a difference in the lives of the people they support in building strong relationships, trust, and successful participation in their community.
Spectrum has adopted the Coach Approach model, which aims to create a workplace in which everyone is safe, seen and heard.

As the leader of DSPs, each Manager will emphasize staff development to establish and communicate clear work standards and expectations and to give recognition to staff to develop their full potential. When using the coach approach mindset, managers will:

- Stay present, even in the midst of chaos and conflict.
- Remain an engaged listener.
- Ask open-ended questions without judgment.
- Use direct communication and feedback to support staff.
- Use leadership coaching skills in daily interactions.
- Create ongoing opportunities for internal/cross-system collaboration.

**Position Summary**:
As the Community Engagement Manager, you will support our mission through five key activities:
1.Supervision-Build relationships with staff utilizing the coach approach techniques to successfully encourage, train and monitor staff outcomes. This includes oversight of staff's daily responsibilities to support people with disabilities' meaningful activities. Monitoring systems to ensure DSPs use Spectrum's documentation, payroll and billing systems timely, accurately and consistently is necessary to provide quality programming.

2.Case Management-Communicate with supported individuals before, during and after their Person-Centered Plan (PCP) meeting to assist the person in establishing their goals, to review for goal progress and update/add/delete goals as appropriate. Attend PCP meetings and complete all necessary documents in the electronic database for the Director to review and approve. Maintain relationships with the supported individuals and their team members, including Coordinators of Community Services (CCSs), families, residential providers, support brokers, etc., while helping the individual to advocate for the individual's best life.

3.Goal Setting/Implementation
- Work with DSPs to schedule activities in people's calendars by giving input, with a focus on achievement of goals. Ensure DSPs are aware of and actively working on goals throughout the year by reviewing quarterly for progress.

4.Staff Coordination

5.Quality Management
- By identifying areas in which programs are not meeting agency standards, and reporting the issue/concern to Directors, program quality will be ensured. Taking action and following through until the standard is met is essential. This includes review and approval of vehicle usage, mileage, overtime, facility condition, electronic case management documentation and payroll processes.

**Core Responsibilities**
You will demonstrate sound working knowledge of Spectrum's mission, policies, practices and systems and mentor staff to demonstrate their working knowledge of the same.

You will lead a team of Direct Support Professionals (DSPs) in meeting their core responsibilities, while using the coach approach techniques, to work towards the achievement of each person's most meaningful life.

You will provide case management for Supported Individuals; to include a working knowledge of Person-Centered Plans, MANDT procedures, behavior plans, medication administration, nursing care plans, self-advocacy techniques and Spectrum's focus on the WHY.

You will ensure that DSPs provide individuals with choices of activities, schedules, ability to explore and engage in relationships, etc. to meet their desired personal outcomes, barring any financial/legal/medical/guardianship barriers.

You will ensure DSPs provide individuals with hands on training, assistance and support with basic housekeeping tasks/life skills so that individuals will maintain a safe and healthy environment with the highest level of independence possible.
You will handle supervisory functions such as coaching, corrective action plans and follow through on commitments to ensure the smooth operation of daily procedures.

You will ensure that both individuals and employees are safe, seen and heard so they are able to achieve their personal and professional best by regularly monitoring quality programming standards. This includes the responsibility to ensure proper staffing ratios are implemented at all times.

You will inspire a welcoming attitude by recognizing the dignity of all people and treating them with respect regardless of their role in the organization.

**Posi

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