IT & CRM Assistant

4 days ago

Houston, United States American Home Buyer Full time

We are excited to present a unique opportunity within our expanding company for an adept IT & CRM Assistant. As a vital member of our team, you will have the opportunity to demonstrate your broad technical expertise by aiding in CRM management, providing comprehensive support for our office IT infrastructure, contributing to the administration of our company websites, and integration of various other software platforms.

**A Career With A Purpose**

American Home Buyer is a company that loves what we do and finds pleasure in honoring God in our work. By Joining our team, you will become engaged in more than just a job. You will have the opportunity to impact lives locally and around the world through charities and ministries that seek to glorify God. We use the bible as our standard to conduct our activities and to operate in Excellence.

**Key Responsibilities**:
**CRM Management (Salesforce)**:

- Assist in designing and maintaining our CRM system.
- Manage webhooks for smooth data flow into the CRM using Zapier and Teams.
- Implement and maintain CRM backups for data integrity.

**Software Management**:

- Manage, troubleshoot, and integrate various software products throughout the company including Salesforce, Office 365 (Teams, and Outlook), Dropbox, HelloSign, etc.

**Analytics and Reporting**:

- Assist in developing comprehensive dashboards and reports to track key performance indicators.
- Monitor & Report on various Account statistics (facebook, linkedIn, etc).

**Phone Systems Management**:

- Program and maintain physical phones within the office.

**Website & Marketing Software**:

- Oversee multiple company websites powered by WordPress.
- Cultivate a strong relationship with our website vendor.
- Assist in the publishing of landing pages.
- Collaborate with SEO vendors to ensure website optimization.

**General IT Support & Miscellaneous**:

- Maintain and troubleshoot office equipment including computers, printers, WiFi, and Multi-media screens.
- Document all processes related to this role to ensure continuity and efficiency.

**Success Metrics**:

- Troubleshoot & deploy solutions in a timely manner for software and hardware issues.
- Ensure 100% uptime, backup, and documentation for CRM and associated automations.
- Deliver timely and accurate reports to management on performance and statistics

**Compensation**:
Total compensation range is $40-70k depending on experience.

**Requirements**:
A-Player

2 years related experience

Tech Savvy

Highly Organized

Problem Solver

Strong Collaborative and Communication skills

High Cognitive

Pay: $40,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- Paid time off
- Referral program

Experience level:

- 2 years

Schedule:

- Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

- Years experience working in or with a CRM

Work Location: In person

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