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Scheduler & Administration - Customer Care Team

4 weeks ago

Holland, United States Studio G Full time

**About us: Studio G**

We are a locally owned and operated supplier of closet systems, mirrors, hardware, glass enclosures and railings that we fabricate and install in homes all over West Michigan. We partner with homeowners on remodel projects as well as work directly with home builders on new construction developments.

At Studio G, we are passionate about the details. Specifically, the finishing details that make a house into a thoughtfully curated home - balancing color, texture, finish and high-quality craftsmanship. We take great pride in providing quality interior products and delivering a _premium client experience_.

Toward that end, we also work diligently to provide a _premium employee experience_. We know that our team makes the difference, so we invest significantly in our people. We aim to be an employer of choice in our industry.

Studio G has been owned by the Gugino family for over 27 years. We anticipate significant growth in 2023 and beyond, so we’re currently looking to add new team members to our staff.

**Benefits**

Studio G generally offers a wide range of benefits to eligible employees, including but not limited to:

- Medical Insurance (health, dental, vision, prescription drug)
- Disability Insurance
- Life Insurance
- Retirement Savings Plan
- Flexible Spending Accounts
- Health Savings Accounts
- Chiropractic Care

**Pay is depending on experience and skill set, plus full benefits. We are an Equal Opportunity Employer.**

**Job Location(s)**

Holland, MI and Spring Lake, MI

**Role - Scheduler & Administration, Customer Care Team (FULL TIME)**

Studio G is looking for a Scheduler, as it relates to scheduling for measure and installation of glass products and closet systems at residential and commercial customer locations across West Michigan.

**RESPONSIBILITIES INCLUDE**:
**Communication & Scheduling**

Customer Communication
- Over Communicate This may include any potential issues, backordered or special items, the way something is installed or will be installed, foreseeable problems with the install, fabrication etc.
- Provide timely responses or clarification to customer (builder & retail) on measure and installation dates
- Communicate with customers on if a job site is ready for us to arrive

Trouble Shooting/Resolve Issues/Problem Solving
- Brainstorm solutions to problems for customers and installers
- Determine appropriate options or solutions and articulate to customer/builder.

Communication With Installers
- Follow up/Verify if there are any questions or discrepancies or punch resolve needed.
- Prepare installers for days work with communication on where work will be located and if there are any extra items that need to be prepared before hand

Minutia Matters
- Provide accurate details of what is being done at each stop on each schedule
- Schedule in the most proficient route without compromising our customers' schedules
- Knowledge of job specifications of each product
- Knowledge of each installer's skill set

Multi-tasking/Troubleshooting
- If items are not ready or do not arrive on time, schedule will need to be flexible and change
- Look at multiple crews and schedule to each team's ability
- Follow up and verify with both internal staff members and customers if there are any questions or discrepencies
- Skills & Qualifications Required or this position:_
- Problem Solving Skills
- Detail oriented - Minutia Matters
- Exceptional Planning and Organizational Skills
- Communicative and Articulate
- Great People Skills
- Ability To Empathize with Clients and Team Members
- Effective Time Management Skills
- Ability To Oversee Multiple Tasks at Once
- Positivity throughout multiple situations
- Ability to adapt to change

**Our CORE VALUES At Studio G Inc**:
**WE **_ARE_**:
**CUSTOMER CENTRIC**: We Will Solve For The Client At Every Turn.

**RELIABLE**: We Are Dependable And Sincere In Our Actions.

**UP-LIFTING**: We Pursue Teamwork, Positivity & Open-Mindedness.

**WE **_WILL_**:
**HUMBLY SERVE**: We Serve With Kindness. We Serve With Humility.

**WE **_KNOW:_**

**MINUTIA MATTERS**: We Are Relentless In Our Pursuit Of Precision.

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