Dental Front Office Coordinator

4 weeks ago

Tucson, United States Dr. Chang Dentistry Full time

We are hiring a Dental Front Office Coordinator (must have 10 years of customer service experience and 4 years of administrative experience). We offer competitive pay, PTO, vacation pay, medical, health wellness, and 401K match. 4 days a week (32 hours a week, **_must be able to work the 32 hours a week_**).

We follow the CDC's healthcare providers' recommendations for vaccinations (Covid vaccines and boosters, annual flu vaccine, and HEP B required)

**Background, credit checks, employment, and education verification are required.**

The front office coordinator functions to aid the team in coordinating patients for dental services.

**Front Office Coordinator Duties and Responsibilities**:

- Greets responds quickly and effectively to the needs of patients.
- Collects patients’ copays.
- Provides follow-up confirmation of appointments for patients who failed to do so electronically.
- Maintains the flow and paperless environment within the dental office.
- Resolve patient issues in accordance with company policies.
- Manage patient scheduling and direct patient flow.
- Understand the treatment plan.
- Coordinate with insurance companies to ensure claim completion.
- Comply with the budget for supplies orders.
- Compliant with company policies and procedures.
- Ensure records are stored securely and in compliance with privacy regulations.
- Maintain professional appearance and functionality of the office.
- Create and contribute to a supportive team environment.
- Offer assistance to clinical staff during downtime and as needed.
- Responsible for daily completion of insurance verification.
- Processes patient referrals as needed.
- A full list of duties and responsibilities will be provided during onboarding.

**Preferred Skills**:

- Knowledge of dental terminology.
- Previous dental receptionist experience.
- Experience with Softdent.
- Experience with Dexis imaging software.
- X-ray Certification (RHS test taken through DANB. We verify credentials through DANB)

**Qualifications and Necessary Skills**:

- High School Diploma or GED.
- **_ Have at least 10 years of customer service experience and 4 years of administrative experience._**:

- Must be able to work 32 hours a week.
- Knowledge of HIPAA.
- Ability to work cooperatively with management, staff, and patients.
- Ability to prioritize, organize, and complete tasks in a timely and independent manner.
- Ability to understand and follow written and verbal instructions and accept constructive criticism.
- Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
- Ability to communicate and express thoughts and ideas efficiently.
- Ability to quickly grasp relevant concepts regarding duties and responsibilities.

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