Technical Support Engineering Assistant

3 weeks ago

Marlborough, United States Spire Metering Technology LLC Full time

Spire Metering Technology offers one of the broadest, most affordable lines of flow measurement and energy metering products in the industry today. Through continuous innovation, we transform complex cutting-edge technologies into affordable, reliable solutions for accurate flow and energy measurement.

We are currently seeking a **Technical Support Engineering Assistant to provide **Customer support, testing and calibration of electronic flow measurement meters. We are a small company, and everyone participates in the team’s effort to meet our customer needs.

**RESPONSIBILITIES**:

- Provide on-site service to customers for installation supervision, programming and training.
- Manage and maintain the return (RMS) products. Develop, maintain and monitor procedures for all support cases
- Conduct hardware/software testing and lab calibration

6. Perform meter assembly including wiring batteries, PCB potting and solder iron connection

7. Assist engineering, manufacturing and Shipping and Handling as needed

8. Perform other related duties as needed.

**MINIMUM REQUIREMENTS**:

- Associate’s Degree in Engineering, additional education, training a plus
- Excellent communication skills.
- Ability to speak Chinese a PLUS
- Strong problem-solving skills, ability to resolve issues in a professional manner.
- Sensitivity to international customers whose primary language is not English
- Mechanically inclined
- Self Motivated
- Well organized with good follow-up skills.
- Computer proficiency, including Outlook, Word, and Excel.
- Ability to move materials on pallet jacks and push carts on occasion
- Ability to travel 10-20% if needed.

Pay: $40,000.00 - $50,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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