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Bell/door Attendant

4 months ago

Chicago, United States The Langham Chicago Full time

**Primary Objective of Position**:
Provide a professional and courteous demeanor to all guests and clients. Provide accurate information to all inquiries regarding the hotel, city and surrounding area. Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage.

**Responsibilities and Job Duties**:
Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.

Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room. Navigate bell cart through public areas, guest room corridors and to elevators.

Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately. Point out room features and directory for reference.

Directs guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest/client facilities.

Ability to listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions.

Occasionally rotating into Driver for the House Car; driving guests/clients to local downtown area shops and attractions

Ability to work in and outdoors in vast changes in temperature dependent upon weather conditions.

Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping.

Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists.

Communicate guest parking procedures and applicable costs to arriving guests/clients.

**Experience Required**:
High School graduate or equivalent preferred

2 years of previous customer service experience required.

Valid Driver’s Licensed requires; provide evidence of insurability.

Knowledge of City Surrounding required.

**_ EOE, Including Disability/Veterans_