Tier 1 IT Helpdesk Technician
3 weeks ago
Overview:
This position will offer remote flexibility (3 days in the Tysons Corner office).
This position will be at the forefront of all major IT Department initiatives, improvements, and modifications. As such it will play a major role in departmental goal performance, while also being exposed to new technologies, systems, and processes.
What you will do:
- Provide Tier 1 helpdesk support for end-users
- Work in collaboration with Tier 2 and 3 technicians
- Provision and deprovision accounts
- Setup and maintain devices
- Troubleshoot hardware and configuration issues
- Provide end-user training on devices and software
- Take detailed notes, and work within a structured ticketing system
- Write technical documents for end-users and internal team
- Perform inventory audits
- Process IT shipping and receiving needs
- Run reports on health of IT systems
- Ability to make independent decisions within established processes with limited direction.
What you need to have:
- At least 1-3 years of relevant, professional experience
- Working knowledge with three or more of the following:
- Windows 10 administration
- MacOS administration
- Linux administration
- Android and iOS remote management
- Cloud technologies (Office 365, Azure, AWS, etc.)
- Helpdesk ticketing systems (Remedy, Heat, ConnectWise, Autotask, etc.)
- L2 and L3 networking
- Inventory tracking systems
- Provisioning and deprovisioning accounts in a major SaaS platform
- Ability to follow and adhere to written procedures, processes, and standards
- Ability to interact and communicate with clients and peers in a positive, collaborative, and constructive manner
- Good organizational and time management skills to handle multiple tasks simultaneously
- Good communication skills
- Ability to acquire a US Government security clearance and manage data enclaves that contain export-controlled CUI
What we'd like you to have:
- IT certifications such as Network+, A+, Security+, MCSE, CCNA
- Experience in either an Enterprise IT infrastructure or within a Managed Service Provider
- Experience in a customer-service industry
About BigBear.ai:
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