Helpdesk Specialist 1

2 weeks ago

Tysons, United States M.C. Dean, Inc. Full time

**Responsibilities**:

- **Network-attached multi-function printer configuration, **including** **networking, security, and logging attributes; troubleshooting connectivity and printing issues.
- **Reviewing and updating support requests (tickets)** in the ITSM ticketing tool, providing regular updates, initiating escalations.

**Experience, Knowledge, and Skills**:

- Windows 10, Windows 11, and, optionally, MacOS concepts, organization, and core administration and troubleshooting tools
- Microsoft Active Directory (AD), Azure AD / Entra ID concepts, administration, and troubleshooting tools
- Endpoint provisioning using Microsoft Intune, Autopilot, and comparable tools
- TCP/IP networking concepts (IP addressing, routing), core protocols and services (e.g., DHCP, DNS) and troubleshooting tools

**General and Behavioral Attributes**:

- Attention to detail and strong analytical and problem-solving skills relying on a combination of fundamental knowledge, procedures, and independent analysis
- Strong organizational and team collaboration skills to provide timely and efficient response to service requests
- Ability to handle challenging situations in a professional, cordial, and collaborative manner
- Commitment to continuous learning and professional development

**Education**:

- Associate of Science Degree in Information Technology, Computer Science, Computer Engineering, Networking, or a related field; Equivalent combination of HS degree and work experience is acceptable.

**Abilities**:

- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Identify and understand the speech of another person.

Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

**EOE Minorities/Females/Protected Veterans/Disabled**
**VEVRAA Contractor

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