Food and Beverage/retail Supervisor

3 weeks ago

West Ossipee, United States Northgate Resorts Full time

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests - memories that will last a lifetime We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The **Food and Beverage/Retail Supervisor** (Age 18+) is responsible for supervising the daily directives of our Food Service staff and our camp store department. This is a SEASONAL, full-time position and reports to the General Manager.

**DUTIES & RESPONSIBILITIES**
- **Administrative Duties**
- Complete required reports on a timely basis
- Responds to and/or resolves guest complaints as appropriate or escalates park/guest feedback to management as appropriate
- Assist with the monitoring of sales and make adjustments to the menu (i.e., pricing and specials)
- Assist with the research and identification of vendors and merchandise for the store.
- Checking in all merchandise, entering it into the POS, and complete required reports promptly and accurately.
- Schedules staff, monitors payroll, and maintains compliance with a payroll budget
- Conducts daily stand up meetings with food and beverage staff to prioritize the day and facilitates feedback from staff members
- Participates in the recruitment process and selection of talent for the food and beverage department
- Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
- **Daily Duties**
- Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
- Supervise and motivate a team of store clerks
- Assists with the overall operation of the restaurant(s), including; Point of Sale transactions, expediting, re-stocking
- Ensure store is clean, neat, organized, and well-stocked
- Ensures that outlets are sanitized, cleaned, stocked, and set up correctly at the start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
- Provides coaching, encouragement, and recognition to staff members regularly
- Monitors the performance of staff, providing real-time feedback and coaching
- Maintains quality of the operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
- Monitor and maintain compliance with food safety and sanitation standards
- Monitor cash drawers and ensure cash handling procedures are followed
- **Other Essential Duties**
- Collaborate with park and home office departments
- Coordinate and oversee various projects from start to finish
- Respond to guest inquiries using the company’s service recovery guidelines
- Utilize and learn reservation system for daily planning
- Participate in other projects and activities as assigned

**EDUCATION/TRAINING/EXPERIENCE**
- Food service experience required
- State required certification
- Experience in customer service and hospitality preferred

**QUALIFICATIONS/REQUIREMENTS**
- Basic computer skills
- Strong organizational, motivational, and leadership skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with mínimal supervision

**ESSENTIAL PHYSICAL DEMANDS**
- Able to lift up to 50 lbs
- Must be able to remain in a stationary position, occasionally in warm temperatures
- Constant exposure to hot equipment and oil throughout the workday
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.
- Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program._
- _
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._

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