Retail Front End Supervisor

Job Title: Front End Supervisor

Company: (Company Name)

Compensation for this opportunity is based on candidate experience and position.

POSITION SUMMARY:

The Front End Supervisor is responsible for the protection of company assets, under the direction of store management. The Front End Supervisor provides customer service and oversight of front-of-store activities in accordance with all company policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates, including on weekends and holidays as needed
• Ensure compliance with company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approvals)
• Issue associate discounts, price overrides, gift certificates, and any other transactions requiring supervisory involvement
• Train and supervise all Sales Associates and Secondary Front End Associates
• Supervise on all front-end policies and procedures
• Schedule to ensure proper coverage at the front end/service desk
• Coordinate immediate pre-screening of all applicants by store management
• Maintain merchandising standards for register end caps and in-boards
• Maintain a neat, organized, and safe front end/service desk area
• Communicate to store management all corporate, associate, and customer issues on a timely basis
• Properly handle damages and returns daily according to established company procedure
• Operate a cash register, as needed

EDUCATION & EXPERIENCE REQUIREMENTS:

• Minimum 6 months supervisory and customer service desk experience required
• Experience in a related retail environment preferred

ATTRIBUTES:

• Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect.
• Team Oriented: You embrace the ideas of others for the sake of the company and client. You commit time, focus, and energy to develop future leaders.
• Self-motivated: You can work with a minimum of supervision and strategically prioritize tasks in a proactive manner.
• Passionate: You must be passionate about collaboration and ensuring client success.

WORK ENVIRONMENT:

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position requires physical activities, including cash counting, using hand tools, ladder use, moving, reaching, and lifting.
• Accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not list all duties. You may be asked by supervisors or managers to perform other tasks, some essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.