Assistant Account Manager

3 weeks ago

Alexandria, United States National Gallery or the Gallery Full time

**Company Overview**:
The mission of the National Gallery of Art (the National Gallery or the Gallery) is to serve the United States of America in a national role by preserving, collecting, exhibiting, and fostering the understanding of works of art at the highest possible museum and scholarly standards. In pursuit of this mission, the National Gallery requires unarmed security officer services to supplement its in-house security force.

We are currently seeking a motivated and detail-oriented Assistant Account Manager to support our Account Managers in managing client accounts and ensuring the delivery of exceptional security services. The Assistant Account Manager will play a vital role in assisting with client communications, coordinating security operations, and providing administrative support to the security management team.

**Key Responsibilities**:

- Manage all required services to ensure the smooth operation and security of the National Gallery premises.
- Maintain frequent and effective communication with the Contracting Officer's Representative (COR) and other National Gallery staff to address any issues, provide updates, and ensure alignment with organizational goals.
- Monitor Shift Supervisors and maintain quality control by:

- Performing daily quality control inspections to ensure that security protocols and procedures are being followed according to the Gallery's standards.
- Ensuring that Shift Supervisors fulfill their duties effectively and efficiently, taking corrective action as needed to address any deficiencies.
- Conduct mandatory uniform inspections on all supervisors weekly to ensure compliance with uniform standards and professionalism.
- Collaborate with the Account Manager and other stakeholders to develop and implement strategies for improving security operations and enhancing service delivery.
- Assist in the recruitment, training, and development of security personnel, including Shift Supervisors, to ensure a skilled and competent workforce.
- Prepare and maintain accurate records, reports, and documentation related to security operations, incidents, and personnel matters.
- Participate in meetings, briefings, and training as required to stay updated on security policies, procedures, and best practices.
- Respond promptly to security incidents, emergencies, and other critical situations, coordinating with relevant stakeholders to ensure effective resolution.
- Act as a liaison between security personnel, management, and clients to address concerns, resolve conflicts, and maintain positive relationships.

**Qualifications**:
**Minimum Qualifications**:

- High school diploma or its equivalent.
- Must be at least twenty-one (21) years of age.
- At least ten (10) years of successful experience in the security industry, including experience in civilian community law enforcement, military service law enforcement, or commercial or industrial guard service.
- Minimum of five (5) years of experience managing at least a fifty (50) member security service force.
- Proficient in reading, writing, and speaking the English language.
- Physically able to perform all duties, functions, and activities required.

**Additional Qualifications**:

- Demonstrated leadership skills and the ability to lead and develop an effective team.
- Excellent communication skills with the ability to maintain positive customer relationships.
- Ability to work in an autonomous environment with limited supervision.
- Proof of attendance of Leadership/Supervisor training course completion.

**Job Types**: Full-time, Part-time

Pay: From $24.00 per hour

Expected hours: No less than 30 per week

Experience level:

- 5 years

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift

Work Location: In person

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