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Radiology Customer Coordinator

3 months ago

Mesa, United States Radiology Partners Full time

**PRACTICE OVERVIEW**

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

***

The Radiology Services Coordinator provides support to our Radiologists and clients, ensuring timely reading of exams. They troubleshoot problems related to IT issues, answer phone calls from clients, and fulfill requests from Radiologist. This is a very autonomous position and is an ideal fit for energetic, solution driven people who enjoy learning and partnering with others. The individuals we are looking for should be self-starters, tenacious, and comfortable speaking up when they have questions or ideas.

**POSITION DUTIES AND RESPONSIBILITIES**
- Escalate issues as expected per documented procedures
- Contact referring and or Hospital Physicians for Radiologists
- Make sure all exams are correct before Radiologists reads
- Run and work designated reports as required
- Handle incoming support calls from Radiologists and clients
- Make external phone calls (not cold calling) to Radiologists and clients
- Data entry may be required at times
- Maintain open lines of communication with Radiologists and Teammates

**DESIRED TECHNICAL AND PROFESSIONAL SKILLS AND EXPERIENCE**
- Experience in Service Desk, Help Desk, Tech Support, Call Center or Customer Service environment
- Excellent customer service communication skills - verbal, written and presentation
- Creative problem solving skills
- Demonstrated ability to succeed in a fast paced autonomous environment
- Microsoft Office Suite including Excel, Word, PowerPoint and Outlook
- Ability to create and follow documented procedures
- Ability to excel in an environment focused on continuous improvement
- Medical Terminology knowledge
- PACS system knowledge or experience
- EHR/EMR system knowledge or experience
- The RSC team has tiered, shared and rotating responsibilities. RSC Teammates, depending on tenure and experience level, may perform different tasks and/or hold additional responsibilities. Job duties for each Teammate/shift/department may evolve due to technology, management and/or Physician feedback._
- Radiology Partners is an equal opportunity employer._ _RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences._

**Job Type**: Part-time

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed

Work Location: Hybrid remote in Mesa, AZ 85202